---
title: "Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD"
ocid: "ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHELTENHAM BOROUGH COUNCIL"
published: "2023-07-25"
---

# Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD

Buyer: CHELTENHAM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252

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## Summary

The Cheltenham Borough Council has awarded a contract for Out of Hours Emergency Call Handling Services. The contract, valued at £80,832 GBP, was awarded to SPS Doorguard Limited. The service covers repairs, housing management, anti-social behaviour call handling, and business continuity, with the contract period starting on April 1, 2023, and lasting for 3 years with a possible 1-year extension. The procurement method used was an Open Procedure, and the tender period ended on January 9, 2023. The service delivery address is in Gloucestershire, United Kingdom.

This tender for Out of Hours Emergency Call Handling Services by Cheltenham Borough Council provides an opportunity for businesses in the community services sector, specifically those offering telephone-answering and community health services. Companies interested in providing emergency call handling services during evenings, weekends, and public holidays should consider bidding for this contract. The 3-year contract duration with a potential extension allows for stable business growth and service provision in the specified regions.

## Notice

CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas o Repairs and housing management call handling o Anti-Social Behaviour (ASB) call handling o Business Continuity for telephone services. The service operates between 17.00 hours and 08.00 hours Monday to Friday and 24 hours during public holidays and weekends. CBH close their offices on Christmas Eve (if Christmas Eve falls on a weekend this will be the last working day) and re-open the first working day after recognised Christmas bank holiday period. Offices are closed for New Year's Eve and New Year's Day. CBC require an Out of Hours (OOH) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102. The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays. Also 24 hours in the event of CBC closing over the Christmas and New Year period. Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30c051ed-d90f-4338-b898-4ad52ad0c833 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jul 2023 |
| Submission deadline | 9 Jan 2023 |
| Future notice date | Not specified |
| Award date | 3 May 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £80,832 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELTENHAM BOROUGH COUNCIL |
| Locality | GLOUCESTERSHIRE |
| Post town | Gloucester |
| Postcode | GL50 9SA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Cheltenham |
| Electoral ward | College |
| Westminster constituency | Cheltenham |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 79510000 - Telephone-answering services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services

## Release History

- 25 Jul 2023 at 09:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/30c051ed-d90f-4338-b898-4ad52ad0c833

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/30c051ed-d90f-4338-b898-4ad52ad0c833
  25th July 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.cheltenham.gov.uk

## Provenance

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