---
title: "Customer Relationship Management CRM) System"
ocid: "ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH & FULHAM"
published: "2025-06-03"
---

# Customer Relationship Management CRM) System

Buyer: LONDON BOROUGH OF HAMMERSMITH & FULHAM  
Current stage: Award  
OCID: ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022.json)

## Summary

The procurement process for a Customer Relationship Management (CRM) System, including a customer portal and E-forms package, was undertaken by the London Borough of Hammersmith & Fulham. This process, classified under Software package and information systems, was conducted through a selective method involving a call-off from a framework agreement. The contract value is £250,010, and the awarded supplier is Granicus-Firmstep Limited. The procurement process has reached the award stage as of 3rd June 2025, with the contract period set from 26th October 2024 to 25th October 2026. The process ties into the goods category and focuses on the London region.

This tender represents substantial business growth opportunities, particularly for large-scale companies specialising in software and information systems. The application of such a CRM system is crucial for businesses looking to streamline customer interactions and enhance service delivery. Although small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) were not directly targeted during this procurement, larger entities in the industry that can meet comprehensive technological requirements are well-suited to compete for similar opportunities in the future.

## Notice

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/655a44dc-ce97-4df9-a788-91bc8b1c7dac |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2025 |
| Submission deadline | 19 Jun 2024 |
| Future notice date | Not specified |
| Award date | 25 Jun 2024 |
| Contract period | 25 Oct 2024 - 25 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,010 |
| Lots value | Not specified |
| Awards value | £250,010 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH & FULHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Jun 2025 at 14:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/655a44dc-ce97-4df9-a788-91bc8b1c7dac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/655a44dc-ce97-4df9-a788-91bc8b1c7dac
  3rd June 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-994113ad-3922-49cb-8146-0052226dc022.json.