---
title: "GB-Bradford: 0676 Contact Centre Software"
ocid: "ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "UNIVERSITY OF BRADFORD"
published: "2018-02-22"
---

# GB-Bradford: 0676 Contact Centre Software

Buyer: UNIVERSITY OF BRADFORD  
Current stage: Tender  
OCID: ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a.json)

## Summary

The University of Bradford is conducting an open tender for a contact centre software solution, titled "GB-Bradford: 0676 Contact Centre Software." This procurement falls under the software package and information systems industry category, with a total contract value of £100,000, and a minimum value of £50,000. The tender period is set to conclude on 1st March 2018, and the contract is anticipated to commence on 9th March 2018, concluding by 30th March 2018. The software must be certified for use with Microsoft Skype for Business, reflecting the university's existing technical infrastructure.

This opportunity presents a significant growth prospect for small and medium enterprises (SMEs) within the software development sector, particularly those experienced in integrating solutions with Microsoft Office 365 and Skype for Business. Businesses that can demonstrate expertise in contact centre software that minimises technical diversity will be well-positioned to compete. The emphasis on SME suitability underscores the university's commitment to fostering local economic development, making this an attractive tender for smaller firms aiming to expand their client base and project portfolio.

## Notice

The University has made significant investments in the Microsoft Skype for Business and Microsoft Office 365 platform which are both well embedded within the organisations technical architecture and business processes. In order to minimise technical diversity and fragmentation of the user experience, the proposed Contact Centre solution must be certified for use with Skype for Business. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06fc48be-96c7-4255-b8a7-b83452a0a47e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2018 |
| Submission deadline | 1 Mar 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 Mar 2018 - 30 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BRADFORD |
| Locality | BRADFORD |
| Post town | Not specified |
| Postcode | BD1 7DP |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 22 Feb 2018 at 11:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/06fc48be-96c7-4255-b8a7-b83452a0a47e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06fc48be-96c7-4255-b8a7-b83452a0a47e
  22nd February 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Bradford:-0676-Contact-Centre-Software/J475882S9C
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99469be8-dbc0-4f98-ae83-e08dd9f4282a.json.