--- title: "High Intensity User Service" ocid: "ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "NHS KERNOW CLINICAL COMMISSIONING GROUP" published: "2021-10-07" --- # High Intensity User Service Buyer: NHS KERNOW CLINICAL COMMISSIONING GROUP Current stage: Tender OCID: ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f.json) ## Summary The NHS Kernow Clinical Commissioning Group is currently conducting a public procurement process for the "High Intensity User Service" aimed at managing and coordinating care for high intensity users within its region of operation in the South West of England. The tender has been published as of 7 October 2021, and the tender period is set to conclude on 11 November 2021. With a procurement method classified as an open procedure, the total estimated value of the contract is £788,016, which is expected to commence on 1 March 2022 and run until 29 February 2024. This tender presents significant opportunities for businesses, particularly those in the health services and community health services sectors. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations would be well-suited to compete for this contract, especially those capable of delivering integrated care solutions and collaborating with various healthcare providers. Businesses that can demonstrate expertise in managing high intensity user cases and can contribute to reducing emergency service demand will be particularly advantageous in this bidding process. ## Notice NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f05b4542-1c84-4d0a-b4a4-98f6ccd03d29 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Oct 2021 | | Submission deadline | 11 Nov 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Mar 2022 - 29 Feb 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £788,016 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS KERNOW CLINICAL COMMISSIONING GROUP | | Locality | ST AUSTELL | | Post town | Plymouth | | Postcode | PL25 5DR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK3 Cornwall and Isles of Scilly | | ITL 3 | TLK30 Cornwall and Isles of Scilly | | Local authority | Cornwall | | Electoral ward | St Austell Central & Gover | | Westminster constituency | St Austell and Newquay | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85323000 - Community health services ## Release History - 7 Oct 2021 at 16:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f05b4542-1c84-4d0a-b4a4-98f6ccd03d29 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f05b4542-1c84-4d0a-b4a4-98f6ccd03d29 7th October 2021 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/login.asp?B=NHSKERNOW Additional data ## Notice URLs - https://www.kernowccg.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9953f99b-74ff-4a48-a713-a39b8cf9c47f.json.