---
title: "Amazon Connect RMC"
ocid: "ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT"
published: "2022-03-07"
---

# Amazon Connect RMC

Buyer: STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080.json)

## Summary

The procurement process for the “Amazon Connect RMC” contract, initiated by Staffordshire and Lancashire Commissioning Support Unit, falls under the information technology services sector. The tender, valued at £77,739, was completed on August 1, 2021, with the contract period extending until August 1, 2023. This procurement was conducted through a selective method as a call-off from the G-Cloud 12 Framework Agreement, which ceased tender submissions on July 23, 2021. Located in Stoke on Trent (postcode ST4 4LX), the buyer's contact is Samantha Yates, reachable at 01782 872500.

This successful tender presents a significant opportunity for technology service providers looking to expand their operations, particularly those specialising in cloud services and call centre technology. Businesses that can offer innovative solutions or improvements in customer service and contact centre operations will find themselves well-positioned to compete for similar contracts in the future, especially under frameworks like G-Cloud that facilitate ongoing public sector procurement.

## Notice

Amazon Connect RMC Contact Centre Replacement Additional information: G-Cloud 12 Framework Agreement (RM1557.12)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Mar 2022 |
| Submission deadline | 22 Jul 2021 |
| Future notice date | Not specified |
| Award date | 31 Jul 2021 |
| Contract period | 31 Jul 2021 - 1 Aug 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £77,739 |
| Lots value | Not specified |
| Awards value | £77,739 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE AND LANCASHIRE COMMISSIONING SUPPORT UNIT |
| Locality | STOKE ON TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 4LX |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Fenton West & Mount Pleasant |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DIGITAL SPACE CLOUD SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 7 Mar 2022 at 12:04 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6
- 2 Feb 2022 at 20:26 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6
- 1 Feb 2022 at 10:11 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6
- 30 Dec 2021 at 10:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5c74d4c-2e5c-4f43-8e91-30c2e60aa6f6
  7th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d1b1445-7a3d-4a01-aa68-4c2da1e10e4a
  G-Cloud Framework Agreement - Call off - RM1557.12
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/318481c7-4cf6-44bf-ad72-7d6f0dd5848f

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99551da0-7d86-42d3-b143-17ca20a72080.json.