---
title: "HMLR701091 - Membership for the Institute of Customer Service"
ocid: "ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HM LAND REGISTRY"
published: "2025-03-28"
---

# HMLR701091 - Membership for the Institute of Customer Service

Buyer: HM LAND REGISTRY  
Current stage: Award  
OCID: ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514.json)

## Summary

The contracting process initiated by HM Land Registry pertains to the procurement of "HMLR701091 - Membership for the Institute of Customer Service." This procurement falls under the industry category of Membership organisation services (CPV code: 98100000). The procurement stage is at the Award stage, with the entire process being completed. The contract is set to start on 1st April 2025 and end on 31st March 2028, with a total contract value of £57,000. The procurement method used was direct procurement via a single tender action below threshold, and the contract will have nationwide and international implications.

This tender represents an opportunity for multi-site, national, or international businesses, particularly those focusing on long-term customer service strategies, to enhance their business growth through membership with the Institute of Customer Service. Small and medium-sized enterprises (SMEs) are especially well-suited to compete for such contracts due to their potential for flexible and innovative customer service solutions. The contract offers a substantial term of three years, providing sustained benefits and strategic advantages for businesses aiming to excel in customer service domains.

## Notice

Membership for the Institute of Customer Service. This is for multi-site, national or international businesses, focusing on long-term customer service strategies

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ad8950fe-ce43-419c-942a-bce16d1af376 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2025 |
| Submission deadline | 10 Feb 2025 |
| Future notice date | Not specified |
| Award date | 28 Feb 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £57,000 |
| Lots value | Not specified |
| Awards value | £57,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM LAND REGISTRY |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2AQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSTITUTE OF CUSTOMER SERVICE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98100000 - Membership organisation services

## Release History

- 28 Mar 2025 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ad8950fe-ce43-419c-942a-bce16d1af376
- 28 Mar 2025 at 14:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d4aacb2-06df-463a-a5e5-f8b436782e4e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ad8950fe-ce43-419c-942a-bce16d1af376
  28th March 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1d4aacb2-06df-463a-a5e5-f8b436782e4e
  28th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-995b03e6-441f-4f81-b2a6-68364f315514.json.