---
title: "GB-Norwich: IT Service Management"
ocid: "ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2025-04-30"
---

# GB-Norwich: IT Service Management

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36.json)

## Summary

The procurement process for "GB-Norwich: IT Service Management" was conducted by the Flagship Housing Group, located in Norwich, UK. This contract, classified under the industry category of "System and support services" (CPV 72250000), entails the provision of an IT service management solution. This tender falls under the services category and was awarded at the award stage on 28 March 2025. The contract, valued at GBP 47,585.56, is set to start on 1 May 2025 and conclude on 30 April 2026. The procurement process did not specify a particular method or type, and takes place in the East of England.

This tender offers significant opportunities for IT service providers specialising in system and support services, particularly those capable of delivering comprehensive IT software solutions. Although the procurement specifications do not favour small and medium-sized enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), businesses with a robust portfolio in IT service management would be well-suited to compete. This contract can serve as a growth catalyst for such businesses by expanding their service offerings and enhancing their portfolio within the East of England region.

## Notice

Provision of an IT SM solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f837a27-82f7-4604-b523-d564f0f9be4b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | 28 Mar 2025 |
| Contract period | 30 Apr 2025 - 30 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,585 |
| Lots value | Not specified |
| Awards value | £47,585 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48517000 - IT software package
- 72250000 - System and support services

## Release History

- 30 Apr 2025 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f837a27-82f7-4604-b523-d564f0f9be4b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f837a27-82f7-4604-b523-d564f0f9be4b
  30th April 2025 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=945829518
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99723a35-5cdc-401a-bd22-4ef7be395b36.json.