---
title: "HALO Platform"
ocid: "ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COVENTRY UNIVERSITY"
published: "2025-01-28"
---

# HALO Platform

Buyer: COVENTRY UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc.json)

## Summary

Coventry University has completed the award stage of a public procurement process titled 'HALO Platform' within the software package and information systems industry category. The tender was conducted as a call-off from the Health Trust Europe Framework following the framework direct award criteria. Coventry University, located in Coventry, England, needed a financially sustainable ITSM platform to replace Service Now. The awarded contract, valued at £413,912.75, involves CDW Limited as the supplier and spans from 7 May 2024 to 6 May 2027. The procurement method was selective with the tender having ended on 6 May 2024.

This tender represents business growth opportunities, especially for SMEs. Companies specialising in software platforms and IT service management systems are well-placed to benefit from such frameworks and contracts. As a selective and direct award procurement process, businesses meeting the framework's specific criteria had the opportunity to engage with a reputable institution like Coventry University, thereby ensuring profitable and sustained partnerships within the IT services sector.

## Notice

The current ITSM platform Service Now is proving to be financially unstainable for the group. We have had to review several alternative options available on the market over the last 5 months. Approval of Halo has been granted to replace Service Now. A direct award has been conducted against the Health Trust Europe Framework following the framework direct award criteria.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/29970b63-868b-481e-9daa-fadba5727533 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2025 |
| Submission deadline | 6 May 2024 |
| Future notice date | Not specified |
| Award date | 5 May 2024 |
| Contract period | 6 May 2024 - 6 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £413,912 |
| Lots value | Not specified |
| Awards value | £413,912 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY UNIVERSITY |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5FB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Jan 2025 at 15:16 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29970b63-868b-481e-9daa-fadba5727533
- 27 Jan 2025 at 17:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29970b63-868b-481e-9daa-fadba5727533

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/29970b63-868b-481e-9daa-fadba5727533
  28th January 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9987632f-3906-4cfa-88cc-33dd9698eefc.json.