---
title: "Assisted Prisoner Visits Unit Virtual Contact Centre"
ocid: "ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2023-03-15"
---

# Assisted Prisoner Visits Unit Virtual Contact Centre

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df.json)

## Summary

The Ministry of Justice has awarded a contract for the "Assisted Prisoner Visits Unit Virtual Contact Centre" project to 8x8 UK Limited. The contract, valued at £80,232, was initiated through a selective procurement method, specifically a call-off from a framework agreement. The contract period is from 28th March 2020 to 27th March 2022. The Ministry of Justice, based in London, England, oversaw this procurement for IT services related to consulting, software development, and support.

This tender presents an opportunity for businesses, particularly those in the IT services sector, to showcase their capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. The contract aims to support ongoing service provision, future growth, and improvement of the APVU Virtual Contact Centre facility. Businesses with expertise in IT services consulting and software development are well-suited to compete for this opportunity and contribute to the Ministry of Justice's project.

## Notice

The service provides ongoing Service, future growth and further improvement of the APVU Virtual Contact Centre facility.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b51e707a-6478-4f4f-9e7f-e107d94437d9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2023 |
| Submission deadline | 21 Mar 2020 |
| Future notice date | Not specified |
| Award date | 30 Mar 2020 |
| Contract period | 28 Mar 2020 - 27 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £160,464 |
| Lots value | Not specified |
| Awards value | £80,232 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Mar 2023 at 16:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b51e707a-6478-4f4f-9e7f-e107d94437d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b51e707a-6478-4f4f-9e7f-e107d94437d9
  15th March 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-998c63fa-98ad-4669-a78f-fd6ce8e3d3df.json.