---
title: "Tender for the provision of Support Service for Unpaid Carers"
ocid: "ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2025-02-21"
---

# Tender for the provision of Support Service for Unpaid Carers

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf

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## Summary

Herefordshire Council has awarded a contract for the provision of support services for unpaid carers in the West Midlands, United Kingdom. The procurement process was conducted under an open procedure and was managed within the Light Touch Regime as per Public Contract Regulations 2015. The contract, worth £478,650, has been awarded to Crossroads Care East Midlands. The awarded service focuses on providing comprehensive and up-to-date advice, guidance, and support to unpaid carers, aligned with the requirements of the Care Act 2014. The contract period is set to commence on 28th January 2025 and will run until 31st March 2027.

This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) experienced in health and social work services. Businesses skilled in providing community-based support and those with expertise in delivering comprehensive care and advice services can greatly benefit from engaging in such public contracts. Participation in this procurement process can enhance business visibility within the public sector and establish a reputable track record in delivering essential services to local authorities.

## Notice

Herefordshire Council is seeking to appoint a service provider for the provision of a county wide Carer Support Service which will support all unpaid carers by providing advice, guidance, support and signposting. Service will include the provision of accessible, up-to-date, accurate, comprehensive and proportionate advice and local information relating to Care and Support for people and Support for carers as required by Section 4 of the Care Act 2014. It is estimated that there are over 40,000 of Herefordshire adults were providing some level of unpaid care in 2023. The Invitation to Tender (ITT) is being carried out under the Light Touch Regime (LTR) allowed within The Public Contract Regulations 2015, Reg 74 to 77 and therefore applies the flexibilities afforded under above regulation. Transfer of Undertakings (Protection of Employment) (TUPE) regulations will apply. Additional information: Herefordshire Council has published this contract opportunity on the 'Supplying the Southwest Portal'. To view the documentation related to this opportunity you will need to register on the portal if you are not already registered with Procontract, and express an interest in the opportunity. To register with Procontract on the Supplying the Southwest Portal, click on the link below or copy and paste the link into your browser's address bar: https://www.supplyingthesouthwest.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b517a86f-32ab-4ba8-84a5-c619dfdc8a16 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 20 Nov 2024 |
| Future notice date | Not specified |
| Award date | 27 Jan 2025 |
| Contract period | 28 Jan 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £480,000 |
| Lots value | Not specified |
| Awards value | £478,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Widemarsh |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CROSSROADS CARE EAST MIDLANDS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 21 Feb 2025 at 11:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b517a86f-32ab-4ba8-84a5-c619dfdc8a16
- 23 Oct 2024 at 16:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1ba36f16-d058-474b-8da5-17a944043bc1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b517a86f-32ab-4ba8-84a5-c619dfdc8a16
  21st February 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1ba36f16-d058-474b-8da5-17a944043bc1
  23rd October 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.herefordshire.gov.uk
- https://www.supplyingthesouthwest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9999461e-6d42-4f2c-b0b7-8558d0b7f6bf.json.