---
title: "Website Redevelopment Project"
ocid: "ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS OMBUDSMAN"
published: "2020-03-02"
---

# Website Redevelopment Project

Buyer: THE PENSIONS OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f.json)

## Summary

The Pensions Ombudsman has completed the tender for the Website Redevelopment Project, aimed at improving the user experience for pension complaint resolutions. This procurement process, initiated under a selective method using a call-off from a framework agreement, concluded with an awarded contract valued at £62,160. The contract period began on 5th February 2020 and ended on 29th May 2020. The project falls within the IT services category and serves locations including the United Kingdom and various British Overseas Territories.

This tender presents valuable opportunities for businesses specialising in IT services, particularly those offering consulting, software development, and website support. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage in similar projects, as the buying organisation actively supports participation from these sectors. Businesses capable of enhancing user engagement and satisfaction through interactive, user-friendly website features would be well-positioned to compete in future tenders.

## Notice

Redevelop website to: * help our audiences resolve pension complaints * improve the look/feel, making it more user-friendly/interactive with improved search function and more intuitive navigation * enable regular monitoring of user satisfaction

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5f0f476b-8b4b-4d13-b2d7-945cd0d453a8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2020 |
| Submission deadline | 2 Dec 2019 |
| Future notice date | Not specified |
| Award date | 5 Feb 2020 |
| Contract period | 5 Feb 2020 - 29 May 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,160 |
| Lots value | Not specified |
| Awards value | £62,160 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS OMBUDSMAN |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVIC COMPUTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Mar 2020 at 11:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5f0f476b-8b4b-4d13-b2d7-945cd0d453a8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5f0f476b-8b4b-4d13-b2d7-945cd0d453a8
  2nd March 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-999ac74d-1c27-4d16-9646-a5ad166f224f.json.