---
title: "Website Customer Satisfaction Feedback and Insights"
ocid: "ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2023-10-12"
---

# Website Customer Satisfaction Feedback and Insights

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0.json)

## Summary

The Norwich City Council has awarded a contract for the project titled "Website Customer Satisfaction Feedback and Insights" under the G-Cloud 13 framework with Crown Commercial Services. The project involves implementing a customer satisfaction management platform for surveys and insights aimed at council website users. The procurement method used was selective, with a call-off from a framework agreement. The contract period is set to start on 1st November 2023 and end on 31st October 2026. The procurement process reached the award stage on 18th July 2023.

This tender presents an opportunity for businesses specializing in software packages and information systems, as well as IT services such as consulting, software development, and internet support. Small and medium-sized enterprises (SMEs) are considered suitable for this project. Interested businesses must adhere to the tender period deadline of 15th July 2023. The project will be located in the East of England, United Kingdom, providing local businesses with an advantage in terms of location proximity.

## Notice

Customer satisfaction management platform for surveys and insights for council website users. Awarded via a call from G-Cloud 13 framework with Crown Commercial Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71cf058b-0116-499b-a638-de7c348c2e8d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2023 |
| Submission deadline | 15 Jul 2023 |
| Future notice date | Not specified |
| Award date | 17 Jul 2023 |
| Contract period | 1 Nov 2023 - 31 Oct 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,570 |
| Lots value | Not specified |
| Awards value | £40,570 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS LTD (AKA GOVMETRIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Oct 2023 at 16:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71cf058b-0116-499b-a638-de7c348c2e8d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71cf058b-0116-499b-a638-de7c348c2e8d
  12th October 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0.json.