---
title: "Case & Enquiry Management solution"
ocid: "ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BOURNEMOUTH UNIVERSITY"
published: "2023-12-20"
---

# Case & Enquiry Management solution

Buyer: BOURNEMOUTH UNIVERSITY  
Current stage: Tender  
OCID: ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4

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## Summary

Bournemouth University has initiated a tender for the procurement of a "Case & Enquiry Management solution." This opportunity falls under the industry category of Customer Relation Management software package. The tender period ends on January 30, 2024, with a contract period starting on April 15, 2024, and ending on April 14, 2034. The procurement method used is an open procedure (above threshold), with a contract value of £1,000,000. The procurement process is currently at the planning stage.

This procurement process by Bournemouth University presents an opportunity for businesses specializing in software and information systems, communication software, and educational software packages. Small and medium-sized enterprises (SMEs) are particularly suitable for this tender. Businesses interested in providing Customer Relation Management software development services may also find this tender well-suited for their expertise. The competitive nature of this open procedure offers a chance for businesses to showcase their innovative solutions to meet the university's needs in managing student cases and enquiries effectively.

## Notice

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing Additional information: via intend eTendering - https://in-tendhost.co.uk/bournemouthuniversity Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d631fb71-2d88-404f-a31e-d19fae9ee2fe |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2023 |
| Submission deadline | 30 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Apr 2024 - 14 Apr 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH UNIVERSITY |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH1 3NA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48190000 - Educational software package
- 48445000 - Customer Relation Management software package
- 48510000 - Communication software package

## Release History

- 20 Dec 2023 at 15:23 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d631fb71-2d88-404f-a31e-d19fae9ee2fe
- 20 Dec 2023 at 14:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d631fb71-2d88-404f-a31e-d19fae9ee2fe

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d631fb71-2d88-404f-a31e-d19fae9ee2fe
  20th December 2023 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/bournemouthuniversity/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/bournemouthuniversity

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99a8c733-a8cb-4e1b-b8d7-c652eb5ac2e4.json.