---
title: "2026-049 Telephony Solutions for D&S"
ocid: "ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ofgem"
published: "2026-09-11"
---

# 2026-049 Telephony Solutions for D&S

Buyer: Ofgem  
Current stage: Award  
OCID: ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc

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## Summary

Ofgem procured a fully managed, cloud-based telephony and communications service for its operations. The requirement combines digital telephone exchange and IP telephony services into one integrated platform, covering voice services, unified communications, contact centre functionality, reporting and administration tools. The supplier is responsible for software licences, retaining and transferring telephone numbers, service management, maintenance and support. Users must be able to manage accounts, call flows, routing and configuration through a self-service administration portal. The service supports delivery across the United Kingdom and a wide international footprint, including the Channel Islands, Isle of Man, Europe, British Overseas Territories and other locations worldwide. This is a telecommunications services requirement bought by Ofgem, based in London.

The procurement has been completed and awarded following an open procedure. The contract was awarded to 8x8 UK Limited on 14 August 2026 for £940,000. The contract period runs from 14 August 2026 to 25 July 2028. The tender submission deadline was 1 January 2026. It covers a single requirement rather than separate lots. The procurement was classified under CPV 32552310 for digital telephone exchanges, with additional classifications for IP telephone services and telecommunications systems. The awarded value is the value of the contract with 8x8 UK Limited; it is not combined with any other award. The requirement is categorised as services, with the open procedure used to select the supplier.

This award shows demand for suppliers able to deliver and operate an end-to-end cloud telephony environment for a national regulator. Credible competitors would need strong capability across business voice services, unified communications, contact centre platforms, reporting and user administration, with these functions integrated rather than supplied as disconnected tools. They would also need to manage software licensing, telephone-number retention and transfer, service management, maintenance, technical support and a self-service portal for configuring users, call flows and routing. Experience supporting distributed or international operations would be relevant because the service covers UK and overseas locations. The opportunity was identified as suitable for small and medium-sized enterprises, so an SME with demonstrable telecoms delivery capacity and robust support arrangements could be well placed when this requirement next reaches the market.

## Notice

Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Aug 2026 |
| Contract period | 14 Aug 2026 - 25 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £940,000 |
| Lots value | Not specified |
| Awards value | £940,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ofgem |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8x8 UK Limited |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32524000 - Telecommunications system
- 32552310 - Digital telephone exchanges
- 64215000 - IP telephone services

## Release History

- 11 Sep 2026 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d0ca73f8-dfc5-4eb7-b5f3-2529bba832e3
  11th September 2026 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP171841
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc.json.