---
title: "IT Service Operations Transformation Requirements"
ocid: "ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2023-11-29"
---

# IT Service Operations Transformation Requirements

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1

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## Summary

The Department for Work and Pensions has awarded a contract for IT Service Operations Transformation Requirements to boxxe Ltd. The contract, worth £1,567,850 exl. VAT, involves delivery of key IT service operations transformational activities. The procurement method used was selective, calling off from a framework agreement. The contract period is from 4th January 2022 to 3rd January 2024.

This tender presents opportunities for businesses providing software support services to compete. Small and medium-sized enterprises (SMEs) are well-suited to participate in this procurement process. The location for delivery includes various countries such as the United Kingdom, Europe, and British Oversea Territories. The procurement stage has reached the award phase, with the contract currently active.

## Notice

Provision of contracted out services for delivery of key IT Service Operations transformational activities including implementation of specific strategies and plans in the IT Asset Management (ITAM) Team and review of the Services Operations Target Operating Model (TOM). The total contract award value of PS1,567,850 exc. VAT includes the initial contract term and extension provisions. This amendment is to uplift the contract value by PS67,850 exc. VAT utilising Regulation 72 (1) e & f; low value & non substantial change.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5e9eb37-437e-4ddc-b6e4-05f17e4fdc3d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2023 |
| Submission deadline | 29 Nov 2021 |
| Future notice date | Not specified |
| Award date | 21 Dec 2021 |
| Contract period | 4 Jan 2022 - 3 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,567,850 |
| Lots value | Not specified |
| Awards value | £1,567,850 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 29 Nov 2023 at 15:14 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5e9eb37-437e-4ddc-b6e4-05f17e4fdc3d
- 22 Dec 2021 at 12:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5e9eb37-437e-4ddc-b6e4-05f17e4fdc3d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5e9eb37-437e-4ddc-b6e4-05f17e4fdc3d
  29th November 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e65be65c-14a8-4e7e-ae96-4ab4aab1d500
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99c0b90a-6cfc-49b4-8158-e9cb718597d1.json.