---
title: "CO0423 Enterprise Service Management Solution"
ocid: "ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ESSEX COUNTY COUNCIL"
published: "2024-08-16"
---

# CO0423 Enterprise Service Management Solution

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da)  
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## Summary

Essex County Council is inviting tenders for a commercial off-the-shelf Enterprise Service Management Solution, under the title "CO0423 Enterprise Service Management Solution". This procurement falls under the IT services category, including consulting, software development, Internet, and support. The project is located in England, with important dates including a tender period ending on 18th November 2024, and the contract running from 10th March 2025 to 9th March 2030. The procurement is currently in the tender stage and follows a restricted procedure above the threshold, with a total value of £1,500,000 GBP.

This tender represents an excellent opportunity for businesses specialising in IT services to engage with a local authority on a significant project aimed at enhancing service management. The solution sought is expected to improve efficiency through automation and integration, which could lead to further collaborations if the implementation is successful. SMEs are encouraged to participate, given that the Authority has indicated suitability for small to medium enterprises. Companies with a focus on customer-focused service management and technological solutions are likely to find this tender well-suited to their expertise.

## Notice

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/346f102a-bd7b-48d9-b769-584ff07060c5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2024 |
| Submission deadline | 12 Sep 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Mar 2025 - 9 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Aug 2024 at 09:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/346f102a-bd7b-48d9-b769-584ff07060c5
- 13 Aug 2024 at 09:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/cca2fc11-877c-485d-b82c-c8347714ba54

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/346f102a-bd7b-48d9-b769-584ff07060c5
  16th August 2024 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/cca2fc11-877c-485d-b82c-c8347714ba54
  13th August 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99c5f2a5-dbb6-4fa2-ace0-c2ad8c1695da.json.