---
title: "Provision of Independent Complaint Officers services as and when required"
ocid: "ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HULL CITY COUNCIL"
published: "2024-08-06"
---

# Provision of Independent Complaint Officers services as and when required

Buyer: HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6.json)

## Summary

Hull City Council has completed a procurement process for the "Provision of Independent Complaint Officers services as and when required". This tender falls within the industry category of public relations consultancy services and is located in Yorkshire and the Humber, United Kingdom. The process reached the award stage with the contract being awarded on 17th July 2024, and it will run until 1st September 2025. The procurement was conducted via direct award, with the total contract value amounting to £40,000.

This tender offers significant opportunities for businesses involved in public relations consultancy services, particularly those experienced in providing independent complaint officer services. Choices and Voices Care Limited, a large-scale enterprise, has already secured this contract, highlighting the potential for well-established companies to thrive in this sector. The procurement was not restricted to small or voluntary, community, and social enterprises (VCSE), making it suitable for firms of various sizes that can deliver high-quality complaint management services.

## Notice

Provision of Independent Complaint Officers services as and when required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8107d26e-6383-4b6a-a9c1-7af1be910060 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2024 |
| Submission deadline | 1 Jul 2024 |
| Future notice date | Not specified |
| Award date | 16 Jul 2024 |
| Contract period | 16 Jul 2024 - 1 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHOICES AND VOICES CARE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79416200 - Public relations consultancy services

## Release History

- 6 Aug 2024 at 09:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8107d26e-6383-4b6a-a9c1-7af1be910060

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8107d26e-6383-4b6a-a9c1-7af1be910060
  6th August 2024 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84448&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104102
  User / Company

## Notice URLs

- https://www.hull.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-99ddb69e-5d92-4521-83df-2bb03f200bd6.json.