---
title: "Customer Service Apprenticeships Level 3 - ST0071"
ocid: "ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2021-03-31"
---

# Customer Service Apprenticeships Level 3 - ST0071

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e.json)

## Summary

The Department for Work and Pensions (DWP), located in London, has completed a procurement process for the delivery of Customer Service Apprenticeships Level 3 (ST0071) with a total contract value of £1,200,000. This was initiated as a selective tender process through a call-off from a framework agreement. The contract period ran from 14 December 2020 to 21 December 2022, with the tender period closing on 11 December 2020. The applicable industry category for this contract falls under education and training services.

This tender presents a significant opportunity for businesses specialising in training and educational services, particularly those offering apprenticeship programmes. Companies with experience in delivering customer service training and those that can engage effectively with large organisations would be well-positioned to compete for similar contracts in the future. The completion of this tender indicates a growing demand for vocational training services within governmental organisations, which can be advantageous for providers looking to expand their market presence.

## Notice

Delivery of Apprenticeships - Customer Service Apprenticeships Level 3 - ST0071 to DWP Staff.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cfabe282-ca11-406d-813e-b59117713955 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2021 |
| Submission deadline | 11 Dec 2020 |
| Future notice date | Not specified |
| Award date | 11 Dec 2020 |
| Contract period | 14 Dec 2020 - 21 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | £1,200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9NA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REALISE LEARNING AND EMPLOYMENT |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 31 Mar 2021 at 12:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfabe282-ca11-406d-813e-b59117713955

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cfabe282-ca11-406d-813e-b59117713955
  31st March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94e0f6c9-6b70-48a8-9ae5-2ab04e395f43
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c94c2618-2ded-49e1-9aae-fb54e2998823
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9a05b2ef-2b5d-4d0e-ac44-79ef9c328c2e.json.