---
title: "Passenger Focus Research"
ocid: "ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE DEPARTMENT FOR TRANSPORT"
published: "2021-04-08"
---

# Passenger Focus Research

Buyer: THE DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27.json)

## Summary

The procurement process titled "Passenger Focus Research" was conducted by the Department for Transport in the United Kingdom. It falls within the research and development services industry category and was located in England. The procurement method employed was a selective process, conducted as a call-off from a framework agreement. The tender period concluded on 14th May 2019, with the contract period commencing on 1st June 2019 and ending on 31st August 2019. The total contract value was £21,550.

This tender presents opportunities for businesses specialising in research and consultancy services, particularly those with expertise in transport and public sector engagement. Companies that can effectively analyse passenger perceptions and trust in railway services would be well-positioned to compete. As the research specialist role has direct implications for customer experience and service improvement in transportation, businesses that can provide insightful data and innovative strategies may find considerable growth potential within this sector.

## Notice

Provision of a research specialist to undertake research with passengers to understand what influences trust in the railways.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3172fe11-89ad-4d81-b25f-1c83ce879c5a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2021 |
| Submission deadline | 14 May 2019 |
| Future notice date | Not specified |
| Award date | 13 May 2019 |
| Contract period | 31 May 2019 - 31 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,550 |
| Lots value | Not specified |
| Awards value | £21,550 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITAIN THINKS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 8 Apr 2021 at 08:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3172fe11-89ad-4d81-b25f-1c83ce879c5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3172fe11-89ad-4d81-b25f-1c83ce879c5a
  8th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/659292f2-f07e-4660-9fab-d6d3acffc83e

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9a10f805-427d-4e99-be21-8199b9310d27.json.