---
title: "Customer Correspondence - SR199692509"
ocid: "ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-03-15"
---

# Customer Correspondence - SR199692509

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347.json)

## Summary

The procurement process involved H M Revenue & Customs as the buying organisation, seeking to improve customer correspondence for Tax Credit customers under the direct award method. The tender titled "Customer Correspondence - SR199692509" focused on assessing and recommending improvements in the clarity and tone of the outputs provided. The contract falls within the postal and telecommunications services industry category and had a value of £30,000. The tender period ended on 27th February 2019, with the contract starting on 28th February 2019 and concluding on 1st November 2019, operating out of Salford, England.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in communication services, particularly those that can enhance customer engagement strategies. Businesses that offer expertise in improving clarity and tone in public communications, as well as those familiar with the requirements of government contracts, would be suited to compete for similar tenders in the future. Engaging in this area can lead to long-term collaboration with government agencies, thus facilitating further business growth.

## Notice

To assess and recommend improvements to the simplicity, clarity and tone of a range of HMRC's outputs to Tax Credit customers. To recommend principles and learning points that HMRC can apply to other outputs and share with teams responsible for their production.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/134ce01b-7cb6-4688-847e-f1fc1eefdfa8 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Mar 2019 |
| Submission deadline | 27 Feb 2019 |
| Future notice date | Not specified |
| Award date | 27 Feb 2019 |
| Contract period | 28 Feb 2019 - 1 Nov 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUIETROOM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 15 Mar 2019 at 15:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/134ce01b-7cb6-4688-847e-f1fc1eefdfa8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/134ce01b-7cb6-4688-847e-f1fc1eefdfa8
  15th March 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9669a8b2-3835-4a64-826d-d442a49387b0

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9a29c42c-8ac5-43a2-9747-aaeb64e7f347.json.