---
title: "Home Office Contact Centre Services"
ocid: "ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2019-10-07"
---

# Home Office Contact Centre Services

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8.json)

## Summary

The Home Office has recently completed a procurement process for "Home Office Contact Centre Services", valued at £22,800,000. This tender focused on providing contact centre services, which include a passport advice service for HM Passport Office. The contract period is set to run from 1st November 2019 to 31st October 2024, and it was awarded on 11th September 2019. The procurement method used was selective, with the contract being called off from a framework agreement. The services can be delivered to various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and across the United Kingdom.

This tender offers significant opportunities for businesses looking to expand their operations within the public service sector, particularly those specialising in telephone-answering services. Companies that have the capacity to deliver large-scale customer service solutions and those with experience in governmental contracts would be well-positioned to compete for similar contracts. The procurement's structured framework allows for established service providers like TELEPERFORMANCE LIMITED to thrive, yet it also opens avenues for new entrants capable of meeting the specific needs outlined in the tender.

## Notice

Provision of Contact Centre Services for the Home Office, including a passport advice service for HM Passport Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7f296d3-21e5-45da-b3cb-0a47799bbb88 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2019 |
| Submission deadline | 27 Mar 2019 |
| Future notice date | Not specified |
| Award date | 10 Sep 2019 |
| Contract period | 1 Nov 2019 - 31 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £22,800,000 |
| Lots value | Not specified |
| Awards value | £22,800,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE1 1QG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Central |
| Westminster constituency | Peterborough |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 7 Oct 2019 at 12:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7f296d3-21e5-45da-b3cb-0a47799bbb88
- 27 Sep 2019 at 14:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7f296d3-21e5-45da-b3cb-0a47799bbb88

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7f296d3-21e5-45da-b3cb-0a47799bbb88
  7th October 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9aa45a57-db3e-4520-976c-7ccd3f2aef33
  Contract terms and conditions (redacted)
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b7d2dc70-ba7f-44d5-90e8-b19d8da2767a
  Requirement Specification (Annex 1 to Contract Schedule 2)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8.json.