---
title: "eCase - Correspondence, SAR, FOI, PQ case management"
ocid: "ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-04-30"
---

# eCase - Correspondence, SAR, FOI, PQ case management

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850

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## Summary

The procurement process involves H M Revenue & Customs seeking a supplier for the eCase - Correspondence, SAR, FOI case management system. This project falls under the Data services category and is located in Salford, England. The procurement has reached the Award stage as of 12 April 2021, with the contract valued at £939,762. The contract duration is from 19 April 2021 to 18 April 2023, with the tender period ending on 11 April 2021.

This contract presents a significant opportunity for businesses, particularly those specialising in software development and data management services. Companies capable of providing agile and cost-effective solutions that ensure GDPR compliance and can support the management of a high volume of cases would be well-prepared to compete. Small and medium-sized enterprises (SMEs) are particularly encouraged to engage in this tender, which focuses on utilising innovative technologies to streamline case management processes.

## Notice

The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: A Case Management system for the end to end management of all SAR, FOI requests, and Policy Mincoms cases with the ability to: - automate the majority of administrative work through the use of online forms and email scraping - store centralised guidance and letter templates to ensure cross-departmental consistency - provide a live overview of all cases in progress to facilitate effective resource allocation - set a retention period to ensure GDPR compliance within the system itself - store data securely and be cost effective - be agile to allow for any future legislative changes or changes to process - produce ad hoc statistics to monitor performance - facilitate ICO complaint handling - allow SLA's to be achieved and pinpoint the reason they are not It is anticipated that the requirement will be for approximately 100,000 cases

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61716826-8b35-45ab-8868-066717ac6a04 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2021 |
| Submission deadline | 11 Apr 2021 |
| Future notice date | Not specified |
| Award date | 11 Apr 2021 |
| Contract period | 18 Apr 2021 - 18 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £939,762 |
| Lots value | Not specified |
| Awards value | £939,762 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM HOLDINGS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72300000 - Data services

## Release History

- 30 Apr 2021 at 14:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/61716826-8b35-45ab-8868-066717ac6a04

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/61716826-8b35-45ab-8868-066717ac6a04
  30th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e25dd8d8-71d5-4f1c-bb46-d5afb3e03c3d

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850.json.