---
title: "GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service"
ocid: "ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK RESEARCH & INNOVATION"
published: "2022-09-26"
---

# GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service

Buyer: UK RESEARCH & INNOVATION  
Current stage: Award  
OCID: ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5

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## Summary

The UK Research & Innovation recently awarded a contract for cloud-based telephony for the customer support service in Swindon. The procurement process reached the award stage on 31st August 2022, with a contract period starting on 1st September 2022 and ending on 17th May 2023. The total contract value is £34,235.50. The buying organisation, UK Research & Innovation, selected Natterbox Ltd as the supplier for this service in a negotiated procedure without prior publication.

This contract for IT services presents an opportunity for businesses in the consulting, software development, and internet support industry categories to provide cloud-based telephony services. Businesses with a large-scale operation like Natterbox Ltd, the awarded supplier, may find such tenders fitting. The tender period ended on 31st August 2022, with the contract signed for a nine-month duration until May 2023. Companies interested in providing similar services should consider monitoring UKRI's procurement activities for potential future opportunities.

## Notice

**This is a Contract Award Notice for the requirement of Cloud-based telephony for the customer support service.** The contract was awarded following a negotiated procedure without prior publication, in accordance with Regulation 32 of the Public Contract Regulations 2015. Additional information: Procurement Contract Transparency Data: Redacted contract documents will be made available within the next 30 days on the UKRI website at: https://www.ukri.org/about-us/procurement-contract-transparency-data/

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2022 |
| Submission deadline | 30 Aug 2022 |
| Future notice date | Not specified |
| Award date | 30 Aug 2022 |
| Contract period | 31 Aug 2022 - 17 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,235 |
| Lots value | Not specified |
| Awards value | £34,235 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK RESEARCH & INNOVATION |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NATTERBOX |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Sep 2022 at 10:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b
  26th September 2022 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=722809340
  Please follow this link to view the notice.

## Notice URLs

- https://www.ukri.org/about-us/procurement-contract-transparency-data/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5.json.