--- title: "External IT Support" ocid: "ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CITY COLLEGE PLYMOUTH" published: "2019-01-10" --- # External IT Support Buyer: CITY COLLEGE PLYMOUTH Current stage: Tender OCID: ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019.json) ## Summary The City College Plymouth is seeking external IT support through an open procurement process classified under the "Information systems and servers" industry category. The tender, identified as RFQ104A, was published on 9th January 2019 and is open until the tender period closes on 21st January 2019. The contract is anticipated to begin on 1st February 2019 and will last for one year, concluding on 31st January 2020. The total estimated value of this contract is £8,000. The service required involves providing a fourth level of support for IT maintenance activities and onsite backup support when necessary. This tender presents growth opportunities for local IT service providers and consultancies, particularly those with capabilities in computer-related services and network support. Companies that can respond swiftly, ideally within one hour for emergencies, would be well-suited competitors in this procurement. The college's need for reliable support reflects an increasing demand for robust IT services, positioning bidders effectively to leverage this contract for business development in the education sector. ## Notice City College Plymouth IT team has decreased in size in recent months due to efficiency savings at the college and, at times, is no longer able to support all the systems at times of sickness, leave or when the team is overloaded. The College is therefore looking for a local company to (a) provide a 4th level support for remote break-fix type activities and (b) provide onsite support to backfill as needed. The significance of the 1 hour timeframe is to allow for someone to get onto the site should be they needed in an emergency. The College is looking at an initial one year contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8903f309-3c3d-4295-af68-4ad0103c4ccd | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jan 2019 | | Submission deadline | 21 Jan 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2019 - 31 Jan 2020 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £8,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CITY COLLEGE PLYMOUTH | | Locality | PLYMOUTH | | Post town | Plymouth | | Postcode | PL1 5QG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK41 Plymouth | | Local authority | Plymouth | | Electoral ward | Stoke | | Westminster constituency | Plymouth Sutton and Devonport | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48800000 - Information systems and servers - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72700000 - Computer network services ## Release History - 10 Jan 2019 at 13:09 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8903f309-3c3d-4295-af68-4ad0103c4ccd - 9 Jan 2019 at 12:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8903f309-3c3d-4295-af68-4ad0103c4ccd - 29 Nov 2018 at 10:03 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/51c82502-86a1-4850-bd4e-2cb3262c0bf4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8903f309-3c3d-4295-af68-4ad0103c4ccd 10th January 2019 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/51c82502-86a1-4850-bd4e-2cb3262c0bf4 29th November 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/91b0312d-7410-481c-ae33-0500943a7a61 RFQ104 External IT Support - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d28e2a13-f1bb-479f-baef-0a5861941b12 Appendix A - Pricing Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b4040475-7fa6-4be8-8aa3-17a2779eebc6 Appendix B - Standard Terms & Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b74f47d9-5dbc-4b3b-b157-60e2c049f01d Appendix C - Suitability Assessment & Selection Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/742e088f-a2d4-493f-b6ec-f9a6fd06feae Appendix D - Agreement Conditions Acceptance & Declaration - https://www.contractsfinder.service.gov.uk/Notice/Attachment/625dfea1-1d82-4796-83ff-1416ffb0185a Appendix E - Detailed Information in Support of Requirement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab5eac13-8b91-447a-868a-0ae6c1912619 Appendix A - Pricing Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/20c6ddcb-7fed-499d-b8bf-6f356183cce1 Appendix B - Standard Terms & Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ad80f21a-1bed-49ad-85a9-480d5822a87b Appendix C - Suitability Assessment & Selection Questionnaire - https://www.contractsfinder.service.gov.uk/Notice/Attachment/955a541f-7f5e-4a8c-b307-f5cfb22b85cd Appendix D - Agreement Conditions Acceptance & Declaration - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7046c34f-b5dd-463e-8c34-a117a14c27b7 Appendix E - Detailed Information in Support of Requirement - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ac664f5c-f464-44f3-8b2b-25ab8622e84c RFQ104A External IT Support - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee871296-dfce-4687-9f06-435b74fe7636 Appendix A - Pricing Schedule - https://www.contractsfinder.service.gov.uk/Notice/Attachment/cebfd2db-1513-4328-b8fe-492a89bd1226 Appendix B - Terms and Conditions - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9b2eea49-bc1d-43ef-b161-8f1c8d146160 Appendix C - Suitability Assessment - https://www.contractsfinder.service.gov.uk/Notice/Attachment/c30d05b5-1745-429c-a776-607cf94e3290 Appendix D - Agreement Conditions Acceptance and Declaration Form - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c7e435d-a42a-45a0-b0c6-0e52a65e38a9 Appendix E - Detailed Support Information ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9acca4da-493b-4aa4-a611-d03d0c9a5019.json.