---
title: "Norwich City Council Tenancy and Estate Management System"
ocid: "ocds-b5fd17-9aea0b81-2a62-4644-9ac6-4223ee62b92d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9aea0b81-2a62-4644-9ac6-4223ee62b92d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9aea0b81-2a62-4644-9ac6-4223ee62b92d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9aea0b81-2a62-4644-9ac6-4223ee62b92d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2020-03-11"
---

# Norwich City Council Tenancy and Estate Management System

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9aea0b81-2a62-4644-9ac6-4223ee62b92d

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## Summary

The procurement process concerns the Norfolk City Council’s initiative to acquire a Tenancy and Estate Management System, aimed at enhancing the management of housing in line with relevant legislation and council strategies. This tender is classified under the services category, with a total estimated value of £1,000,000. The procurement method selected is a further competition utilizing the Crown Commercial Services framework RM3821 - Data and Application Solutions Lot 2b: Environmental & Planning. The contract was awarded on 18th December 2019 and is set to run from 1st March 2020 until 31st December 2027. The solution is intended to be fully implemented by 1st July 2020, marking the transition from the current Capita Housing Management System, which will be de-supported by the end of August 2020.

This tender presents significant opportunities for businesses, particularly those specializing in software development and housing management systems. SMEs may find this project aligns with their capabilities, as the successful bidder will need to demonstrate a capacity for delivering a robust solution that integrates tenancy and estate management features. Companies with experience in providing similar services and supporting local councils in housing-related projects will be well-positioned to compete, capitalising on the demand for an improved, integrated data management system that supports healthier tenancy outcomes.

## Notice

Norwich City Council is looking to procure a Tenancy and Estate Management System to manage all aspects of housing management, adhering to relevant legislation and supporting council policies and strategies. The solution should include tenancy management, estate management, rent and charges management, managing homelessness, private and public sector leasing. The Council needs a system to drive a number of corporate goals: * Maintain and improve the condition of existing housing * Improve the use and management of our existing housing stock * Improve our neighbourhoods * Provide a one-stop shop of 'end-to-end' housing services. The system is required to support the overall aim of moving from an enforcement driven tenancy management model by adopting a new approach to tenancy management based on a 'healthy tenancy' outcome, driven by an agreed model of support and self-management, underpinned by an integrated data management system. A major driver for replacing the existing Capita Housing Management (Academy) system is that the supplier has confirmed this will be officially de-supported at the end of August 2020. The Council's aim is to have the replacement fully implemented and working as a like-for-like replacement by 1st July 2020. The successful supplier will be expected to demonstrate that they can achieve this target. The Council accepts that those functions not managed by the current system that could be delivered by the replacement, may be better to implement at a later date, subject to planning and agreement with the successful supplier. This is a further competition using the Crown Commercial Services framework RM3821 - Data and Application Solutions Lot 2b: Environmental & Planning.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3bbfa42d-5b08-405f-a95b-0d5be422ae52 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2020 |
| Submission deadline | 4 Nov 2019 |
| Future notice date | Not specified |
| Award date | 18 Dec 2019 |
| Contract period | 11 Mar 2020 - 10 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £589,802 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORTHGATE PUBLIC SERVICES (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 11 Mar 2020 at 11:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3bbfa42d-5b08-405f-a95b-0d5be422ae52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3bbfa42d-5b08-405f-a95b-0d5be422ae52
  11th March 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.norwich.gov.uk

## Provenance

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