---
title: "Piloting approaches to capturing customer experience in the water sector for PR24"
ocid: "ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2023-12-28"
---

# Piloting approaches to capturing customer experience in the water sector for PR24

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098.json)

## Summary

The procurement process led by the organisation O F W A T involves the award of a tender titled "Piloting approaches to capturing customer experience in the water sector for PR24." This tender falls under the industry category of research services for delivering customer satisfaction surveys. It is being carried out in England and Wales. The procurement stage is complete, selected through a procurement method of selective with a call-off from a dynamic purchasing system. The deadline for the tender period was on 17th November 2023, with a contract period starting on 14th December 2023 and ending on 31st May 2024.

This procurement opportunity with O F W A T is suitable for small and medium-sized enterprises (SMEs) looking to engage in services related to customer experience research. Businesses in the research and development sector, particularly those focusing on design and execution, would find this tender relevant for participation. The award has been granted to ACCENT MARKETING AND RESEARCH LIMITED, emphasizing the potential growth opportunities for companies offering similar services in the market.

## Notice

Services to trial approaches to delivering customer satisfaction surveys during the next price review period. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Dec 2023 |
| Submission deadline | 17 Nov 2023 |
| Future notice date | Not specified |
| Award date | 24 Nov 2023 |
| Contract period | 14 Dec 2023 - 31 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £183,117 |
| Lots value | Not specified |
| Awards value | £183,117 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCENT MARKETING AND RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services
- 73300000 - Design and execution of research and development

## Release History

- 28 Dec 2023 at 10:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c
  28th December 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098.json.