---
title: "DfE HR Ticketing Solution"
ocid: "ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2021-04-13"
---

# DfE HR Ticketing Solution

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba.json)

## Summary

The procurement process for the DfE HR Ticketing Solution has been completed, initially launched by the Department for Education, located in Manchester, England. The procurement, classified under IT services including consulting and support (CPV Code: 72000000), utilised a limited method through competitive quotation below the threshold. The tender period concluded on 16 January 2020, followed by an active award status announcement on 16 January 2020, with the contract established to run from 17 January 2020 to 16 January 2022, valued at £194,976.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT services such as software development, customer support systems, and consultancy. Small and medium-sized enterprises (SMEs) would be well-suited to engage in similar competitive processes, given the inclusive nature of this procurement method. Companies that can offer innovative solutions for customer service platforms, particularly those with experience in implementation and support services, are encouraged to explore future tenders with the Department for Education and other public sector entities.

## Notice

DfE HR Ticketing Solution : Zendesk Customer Service Platform, associated implementation, training and support services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/536005a0-c522-4202-beb0-3f0f803daa8e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2021 |
| Submission deadline | 16 Jan 2020 |
| Future notice date | Not specified |
| Award date | 16 Jan 2020 |
| Contract period | 17 Jan 2020 - 16 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £194,976 |
| Lots value | Not specified |
| Awards value | £194,976 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETPREMACY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Apr 2021 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/536005a0-c522-4202-beb0-3f0f803daa8e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/536005a0-c522-4202-beb0-3f0f803daa8e
  13th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3ded9afe-23c3-4c56-acc5-40a2790d4319
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba.json.