---
title: "Customer Journeys and Personas"
ocid: "ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS PROPERTY SERVICES LIMITED"
published: "2022-04-20"
---

# Customer Journeys and Personas

Buyer: NHS PROPERTY SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59.json)

## Summary

NHS Property Services Limited has completed a procurement process for a contract titled "Customer Journeys and Personas" in the domain of business analysis consultancy services. The tender involved an awarded contract valued at £99,665.18, with the contract period commencing on 4th April 2022 and concluding on 15th July 2022. The procurement method used for this opportunity was a limited competitive quotation, indicating it was targeted and below threshold. The award notice was published on 20th April 2022.

This tender presents valuable business growth opportunities, particularly for consultancy firms specialising in customer journey mapping and user experience analysis. Companies that understand the healthcare sector or offer innovative solutions in business analysis would find themselves well-positioned to compete in similar future tenders. As such, businesses focusing on bespoke consultancy services in the public sector may greatly benefit from engaging with NHS Property Services Limited and similar organisations.

## Notice

Customer Journeys and Personas

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d873730e-2519-45d2-8728-316c757b671e |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2022 |
| Submission deadline | 14 Mar 2022 |
| Future notice date | Not specified |
| Award date | 3 Apr 2022 |
| Contract period | 3 Apr 2022 - 15 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,665 |
| Lots value | Not specified |
| Awards value | £99,665 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS PROPERTY SERVICES LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6LH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CUSTOMER JOURNEY CONSULTANCY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 20 Apr 2022 at 15:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d873730e-2519-45d2-8728-316c757b671e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d873730e-2519-45d2-8728-316c757b671e
  20th April 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9b865089-651e-4a18-828e-b23019764f59.json.