---
title: "NDSR Contractor - Case Assistant"
ocid: "ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-01-22"
---

# NDSR Contractor - Case Assistant

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb

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## Summary

The procurement process pertains to a contract titled "NDSR Contractor - Case Assistant" issued by the Department of Health and Social Care, situated in Leeds, England. This contract falls under the recruitment services category and was completed with a total value of £12,455. The procurement method employed was selective, specifically a call-off from a framework agreement. The initial tender period ended on 27th September 2019, while the contract period spanned from 30th September 2019 to 31st December 2019. The award of the contract was officially noticed on 22nd January 2020.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) looking to expand their business operations in the realm of administrative and recruitment services. With the focus on enhancing case management and providing support for complex supply cases, businesses that offer these specialised services or have expertise in case administration would be particularly well-suited to compete in similar procurement opportunities, leveraging their strengths to contribute effectively to public sector needs.

## Notice

The Case Administrator will be responsible for providing support to the investigation and resolution of complex supply cases, to ensure the case team can work quickly to achieve outcomes as efficiently as possible. Key responsibilities and tasks include: - Monitoring shared mailbox and liaising with Case Manager to provide prompt response to new complex cases raised through the escalation process and support them through to closure - Arranging, attending and, where appropriate, participating in meetings and conference calls with relevant stakeholders. - Note taking, recording and monitoring actions - Monitoring next steps and ensuring they are followed up to closure - Ensuring cases are maintained and up to date on the case management database and any other relevant documentation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1242e66c-9463-474f-992e-7fc2c12f2656 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2020 |
| Submission deadline | 27 Sep 2019 |
| Future notice date | Not specified |
| Award date | 26 Sep 2019 |
| Contract period | 29 Sep 2019 - 31 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,455 |
| Lots value | Not specified |
| Awards value | £12,455 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HARVEY NASH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79600000 - Recruitment services

## Release History

- 22 Jan 2020 at 15:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1242e66c-9463-474f-992e-7fc2c12f2656

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1242e66c-9463-474f-992e-7fc2c12f2656
  22nd January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c29d7665-ee92-437c-9758-76ebcedf44b1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9bb3a81a-d066-441f-8d27-2dec91f8fdfb.json.