--- title: "Overseas Debt Collection" ocid: "ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9.json" source: "Contracts Finder" current_stage: "Tender" buyer: "STUDENT LOANS COMPANY" published: "2024-09-13" --- # Overseas Debt Collection Buyer: STUDENT LOANS COMPANY Current stage: Tender OCID: ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9.json) ## Summary The Student Loans Company, based in Glasgow, is seeking to extend its contract for Overseas Debt Collection services under an open procedure. This procurement, classified under 'Collection agency services' (CPV 79940000) and valued at £2,500,000, is currently active with a contract period from 1st April 2019 to 31st December 2025. The contract focuses on facilitating the collection of Income-Contingent Repayment (ICR) debt and completing Overseas Verification Form (OVFA) documentation for customers believed to reside overseas. The key procurement stage is the tender stage, with significant dates including the tender period ending on 1st January 2019, reflecting its ongoing nature and the necessity for service continuity by extending the current supplier's contract. This tender presents substantial growth opportunities for UK-based debt collection agencies specialising in innovative customer contact strategies. Small and Medium-sized Enterprises (SMEs) are particularly well suited for this contract, thanks to the procurement's SME eligibility. Firms that can offer robust inbound and outbound communication methods, including telephony, email, and SMS, and provide high-quality customer engagement to ensure successful debt recovery and documentation completion, will find this tender an excellent opportunity to showcase and expand their capabilities. ## Notice Modification Notice Original description: SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are *to collect ICR debt and/or *to complete customer documentation (OVFA) to confirm the customers' current circumstances. Description of the modifications Extension of the original contract Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Change of supplier following a procurement exercise, extension to current supplier is required to allow transition of the service to the successful supplier. Enable the incumbent to complete the 120 day Collections Strategy on recent accounts received and collect commission on accounts already in repayment arrangements. This avoids duplication of effort and cost, it also reduces the risk of any existing payment arrangements breaking down. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Sep 2024 | | Submission deadline | 1 Jan 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Dec 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | STUDENT LOANS COMPANY | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G2 7JD | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow North | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79940000 - Collection agency services ## Release History - 13 Sep 2024 at 14:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7f13e5a5-45ac-42e2-8261-c5c92fa2bc9f 13th September 2024 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=888516317 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9bc0750c-af53-45a6-b110-cb6d36c391a9.json.