---
title: "The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority"
ocid: "ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N H S SHARED BUSINESS SERVICES"
published: "2026-03-10"
---

# The Provision of a Remote Support Tool on behalf of NHS Counter Fraud Authority

Buyer: N H S SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62.json)

## Summary

The procurement process for the provision of a remote support tool on behalf of NHS Counter Fraud Authority involves N H S Shared Business Services, based in Salford, England, as the buying organisation. The contract, categorised under software package and information systems, utilises a selective procurement method via a call-off from a framework agreement. The award was made to Softcat PLC, a large-scale supplier. The procurement stage is at the award phase, with the contract period spanning from 1 March 2026 to 28 February 2029, and an awarded value of £23,350. This tender does not require VCSE eligibility but is suitable for SMEs, focusing on improving remote technical support functionalities within Microsoft Teams for the Technology Service Desk across the United Kingdom.

This tender offers opportunities for businesses specialising in software and information system services, particularly those providing remote support tools. Companies capable of enhancing screen sharing experiences and integrating advanced technical support features may find this contract lucrative. The contract's arrangement, a call-off from a framework agreement, suggests potential for ongoing collaboration or future opportunities within the NHS landscape for businesses proficient in delivering targeted technical support solutions and improving remote user interactions. Firms that can provide innovative, service-specific features and streamline technical support capabilities would be well-positioned to compete for similar contracts in the public sector.

## Notice

The provision will provide improvements to the current screen sharing functionality within Microsoft Teams to provide remote support to users of the Technology Service Desk with the introduction of a dedicated remote-support tool. Providing interaction directly with service-user devices remotely and provide additional functionality, effectiveness and streamlining to technical support capabilities by dedicated, service-specific features expected by a dedicated remote support tool.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/90680bb4-2ff5-46aa-91ae-3a2ad6a46170 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Mar 2026 |
| Submission deadline | 27 Feb 2026 |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 1 Mar 2026 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,350 |
| Lots value | Not specified |
| Awards value | £23,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N H S SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Mar 2026 at 15:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/90680bb4-2ff5-46aa-91ae-3a2ad6a46170

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/90680bb4-2ff5-46aa-91ae-3a2ad6a46170
  10th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9bce3603-95b5-467b-9c82-146a97d90e62.json.