---
title: "Lifeline, Lone Worker and Out of Hours Call Monitoring Services"
ocid: "ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2026-05-28"
---

# Lifeline, Lone Worker and Out of Hours Call Monitoring Services

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d

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## Summary

The Lifeline, Lone Worker and Out of Hours Call Monitoring Services contract was managed by Cannock Chase District Council under a selective procurement method through the ESPO framework. Staffordshire County Council served as the buying organisation. The procurement, classified under the CPV code 85000000 for Health and social work services, aimed to provide a telecare alarm service, including a 24-hour monitoring service for sheltered housing schemes in the West Midlands, United Kingdom. Key milestones included the award on 26th May 2026 and the commencement of the contract period on 1st September 2026, set to conclude on 31st August 2030.

This tender presents significant opportunities for businesses involved in telecare and monitoring services, especially those catering to health and social care. With the procurement directed towards providing essential services in managing approximately 5,000 social housing units and offering telecare devices, it is well-suited for SMEs and VCSEs. The competitive advantage would be particularly beneficial for companies experienced in providing comprehensive call monitoring services and equipped to operate within the specified region. Redditch Borough Council T/A NEW Lifeline was awarded the contract, indicating the potential for collaboration or subcontracting opportunities for businesses in this sector.

## Notice

Cannock Chase District Council (CCDC) has run a Further Competition via ESPO framework agreement no. 203_25 Technology enabled care (Telecare) products and associated services under Lot 1.1. CCDC has awarded a supplier to assist the Council in the provision of a Telecare Alarm Service, which includes a 24-hour monitoring service for sheltered housing schemes and Council housing. The Supplier will also provide out-of-hours telephone call answering and lone working monitoring services. The Council manage approximately 5,000 mixture social housing dwellings - ranging from 1-3 bed flats, 1- 3 bed bungalows, 2-4 bed houses and 4 Independent Living schemes across the District of Cannock Chases in a geographical area of a 10 mile radius across the towns. Council tenants who met criteria for a social alarm are offered a basic telecare device.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c2a3803-4945-47ff-aa57-b1b9e241b699 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2026 |
| Submission deadline | 26 Mar 2026 |
| Future notice date | Not specified |
| Award date | 25 May 2026 |
| Contract period | 31 Aug 2026 - 31 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £288,168 |
| Lots value | Not specified |
| Awards value | £288,168 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDDITCH BOROUGH COUNCIL T/A NEW LIFELINE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 28 May 2026 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c2a3803-4945-47ff-aa57-b1b9e241b699

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c2a3803-4945-47ff-aa57-b1b9e241b699
  28th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9bd68fc1-a340-4f67-98d7-39a13105cf6d.json.