---
title: "CITB Call Centre Call Recording Software"
ocid: "ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CONSTRUCTION INDUSTRY TRAINING BOARD"
published: "2024-02-26"
---

# CITB Call Centre Call Recording Software

Buyer: CONSTRUCTION INDUSTRY TRAINING BOARD  
Current stage: Tender  
OCID: ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc

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## Summary

The Construction Industry Training Board (CITB) is seeking a call recording software solution for their national contact centre to integrate with Microsoft Teams. The tender, titled "CITB Call Centre Call Recording Software," falls under the goods category with a value of £200,000. The procurement method is an open procedure, with a tender deadline set for April 2, 2024, and a contract period starting on April 22, 2024, and ending on April 21, 2029.

This tender by CITB provides an excellent opportunity for businesses interested in providing software packages and information systems. Small and medium enterprises (SMEs) would be well-suited to compete in this tender process. Interested parties can contact CITB via email at citb-procurement@gov.sscl.com or telephone at +447935076443 for more details.

## Notice

The Construction Industry Training Board (CITB) require a call recording solution to be implemented within their national contact centre that can interact with Microsoft Teams.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2519d136-bb67-4697-90a5-148d94aeab0e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2024 |
| Submission deadline | 2 Apr 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Apr 2024 - 21 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSTRUCTION INDUSTRY TRAINING BOARD |
| Locality | PETERBOROUGH |
| Post town | Peterborough |
| Postcode | PE2 8TY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH41 Peterborough |
| Local authority | Peterborough |
| Electoral ward | Fletton and Stanground |
| Westminster constituency | North West Cambridgeshire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Feb 2024 at 13:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2519d136-bb67-4697-90a5-148d94aeab0e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2519d136-bb67-4697-90a5-148d94aeab0e
  26th February 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Software-package-and-information-systems./M758XZ4XSS
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9be1c8a3-6c70-4c7b-8b6d-a981b1cf4adc.json.