---
title: "Customer Relations Management (CRM) / Engagement System"
ocid: "ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SUNDERLAND COLLEGE"
published: "2022-05-23"
---

# Customer Relations Management (CRM) / Engagement System

Buyer: SUNDERLAND COLLEGE  
Current stage: Tender  
OCID: ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d)  
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## Summary

The procurement process is being conducted by Sunderland College for the provision of a Customer Relations Management (CRM) / Engagement System. This tender is classified under the services industry, specifically within the realm of software packages related to customer management and marketing. The tender is currently in the active stage, having been published on 23rd May 2022, with submissions due by 9th June 2022. The contract is expected to begin on 1st July 2022 and will run for 36 months, with possible extensions for up to two additional 12-month periods.

This tender presents a significant opportunity for businesses specialising in CRM software, sales and marketing solutions, and related development services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, leveraging their agility and innovative capabilities to meet the requirements. Competitors should ideally have experience in delivering customer relation technologies and services, as well as a proven track record in software development within the marketing domain, to successfully position themselves for this contract.

## Notice

The College have a requirement to contract for the provision of Customer Relations Management (CRM)/ Engagement System, for a period of 36 months with the option to extend for 2 x 12 months. Additional information: Tender responses and all associated documentation must be submitted electronically via the NESSP e-tendering system located at https://in-tendhost.co.uk/nessp Tenders must not be returned by any other means. Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/adfd483b-a188-4a90-9397-d3c43189656f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2022 |
| Submission deadline | 9 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2022 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND COLLEGE |
| Locality | TYNE AND WEAR |
| Post town | Sunderland |
| Postcode | SR3 4AH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Barnes |
| Westminster constituency | Sunderland Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72212445 - Customer Relation Management software development services
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services
- 79340000 - Advertising and marketing services

## Release History

- 23 May 2022 at 14:24 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/adfd483b-a188-4a90-9397-d3c43189656f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/adfd483b-a188-4a90-9397-d3c43189656f
  23rd May 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/nessp

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9beb0498-504c-42c5-a577-963bae9c656d.json.