---
title: "Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STROUD DISTRICT COUNCIL"
published: "2017-09-21"
---

# Out of Hours Call Handling Service

Buyer: STROUD DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690

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## Summary

The procurement process for the "Out of Hours Call Handling Service" is being conducted by Stroud District Council, located in the South West of the United Kingdom. As of June 13, 2017, the tender is active and falls within the office-support services industry, specifically focusing on telephone-answering services. The procurement method is an open procedure, with the tender period set to conclude on July 4, 2017. The total value of the contract is £90,000, and the successful contract period runs from August 14, 2017, to August 14, 2023.

This opportunity presents a potential growth avenue for small and medium-sized enterprises (SMEs) specialising in call handling and customer service support. Businesses that can provide efficient telephony services are well-positioned to compete in this tender, particularly those with capabilities to manage peak times, emergency situations, and provide coverage during public holidays. Companies should consider how their offerings align with the Council’s requirements for effective communication support outside of regular hours.

## Notice

Stroud's requirement is for the provision of an effective call handling and message taking service to provide cover outside our normal working hours, as well as providing additional service support at peak times, during service shutdown, emergencies, and to cover public holiday periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aa02bf8e-6af3-4ad3-a664-3cb085cf17ed |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2017 |
| Submission deadline | 4 Jul 2017 |
| Future notice date | Not specified |
| Award date | 20 Sep 2017 |
| Contract period | 3 Jan 2018 - 3 Jan 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STROUD DISTRICT COUNCIL |
| Locality | STROUD |
| Post town | Gloucester |
| Postcode | GL5 4UB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK73 Gloucestershire CC |
| Local authority | Stroud |
| Electoral ward | Cainscross |
| Westminster constituency | Stroud |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services
- 79510000 - Telephone-answering services

## Release History

- 21 Sep 2017 at 10:03 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/aa02bf8e-6af3-4ad3-a664-3cb085cf17ed
- 13 Jun 2017 at 15:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aa02bf8e-6af3-4ad3-a664-3cb085cf17ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/aa02bf8e-6af3-4ad3-a664-3cb085cf17ed
  13th June 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.stroud.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690.json.