---
title: "Complaint Handling Satisfaction Tracking Survey"
ocid: "ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2020-03-27"
---

# Complaint Handling Satisfaction Tracking Survey

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6.json)

## Summary

The OFFICE OF RAIL AND ROAD has successfully completed the procurement process for a contract titled "Complaint Handling Satisfaction Tracking Survey", classified under transport services. The procurement was initiated as a direct action, with a total value of £25,800. Although the tender period ended on 26 March 2020, the contract period commenced on 1 April 2020 and is set to conclude on 30 April 2021. The primary delivery addresses for the services are in various locations including the United Kingdom, British Overseas Territories, and Europe.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the research and consultancy sector to expand their business. Companies specialising in transport services, customer satisfaction surveys, and data analysis would be particularly suited to compete for similar future contracts. Engaging with the OFFICE OF RAIL AND ROAD can lead to further collaborations and long-term growth in this industry.

## Notice

Complaint Handling Satisfaction Tracking Survey

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5537c838-5c95-4ccb-b923-d780e55608a5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2020 |
| Submission deadline | 26 Mar 2020 |
| Future notice date | Not specified |
| Award date | 26 Mar 2020 |
| Contract period | 31 Mar 2020 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,800 |
| Lots value | Not specified |
| Awards value | £25,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | E14 4NQ |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITICAL RESEARCH |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60000000 - Transport services (excl. Waste transport)

## Release History

- 27 Mar 2020 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5537c838-5c95-4ccb-b923-d780e55608a5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5537c838-5c95-4ccb-b923-d780e55608a5
  27th March 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://orr.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c0b8b81-f3ee-4292-a501-9611530022d6.json.