--- title: "IT SERVICE MANAGEMENT SYSTEM" ocid: "ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "FALMOUTH EXETER PLUS" published: "2017-07-31" --- # IT SERVICE MANAGEMENT SYSTEM Buyer: FALMOUTH EXETER PLUS Current stage: Tender OCID: ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a.json) ## Summary The procurement process pertains to Falmouth Exeter Plus, which is seeking an IT Service Management System to replace its existing tool. This open tender falls within the software package and information systems industry category and is located in Penryn, England. The tender was published on 31st July 2017, with a deadline for the first-stage submission on 29th August 2017. Key dates include clarification submissions due by 21st August 2017, notifications of shortlisted bidders during the week commencing 11th September, and planned product demonstrations in the week commencing 9th October. The contract is scheduled to begin on 23rd October 2017 and will run until 5th February 2018. This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those offering hosted, Software as a Service (SaaS) products. Companies focusing on incident management, request fulfilment, and change management will find this project particularly relevant, especially if they cater to the needs of educational institutions. Additionally, small and medium enterprises (SMEs) are encouraged to participate, making this a favourable procurement for innovative suppliers looking to expand their business within the public sector. ## Notice Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010. Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project. The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment Service Catalogue Problem Management Change Management Self Service Portal Additional information: To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: W/C 11th September 2017 Stage 2 product demonstrations & Presentation: W/C 09th October 2017 Preferred Bidder chosen (subject to contract): W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Jul 2017 | | Submission deadline | 29 Aug 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Oct 2017 - 5 Feb 2018 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FALMOUTH EXETER PLUS | | Locality | PENRYN | | Post town | Truro | | Postcode | TR10 9FE | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK3 Cornwall and Isles of Scilly | | ITL 3 | TLK30 Cornwall and Isles of Scilly | | Local authority | Cornwall | | Electoral ward | Constantine, Mabe & Mawnan | | Westminster constituency | Camborne and Redruth | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 31 Jul 2017 at 15:39 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a - 31 Jul 2017 at 10:34 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a ## Documents - https://www.contractsfinder.service.gov.uk/Notice/213753a4-d347-4da2-b31a-8b12c08ff65a 31st July 2017 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ec19a2d7-e8bf-4e23-ad5f-0c2c41cb612e ITT - https://in-tendhost.co.uk/universityofexeter/aspx/Home In-Tend FXPLUS / Exeter Portal ## Notice URLs - http://www.fxplus.ac.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c1d1dcf-e394-4089-8fb6-c3c0ce31917a.json.