---
title: "Independent Support Service for Complainants, Witnesses and their Families"
ocid: "ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2023-01-03"
---

# Independent Support Service for Complainants, Witnesses and their Families

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4

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## Summary

The General Medical Council (GMC) awarded a contract for an Independent Support Service for Complainants, Witnesses and their Families on 12th September 2022. The service aims to provide emotional support by telephone to improve witness/complainant engagement. The contract value is 1 GBP, and the contract period runs from 1st January 2023 to 31st December 2028. The procurement method used was an open procedure, with the tender period ending on 24th June 2022. The GMC is located in Manchester, England, and the procurement falls under the services category.

This tender presents an opportunity for businesses, especially those in the guidance and counselling services sector, to provide independent support services. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract, which demands confidentiality and independence in service delivery. The contract period of almost 6 years provides a stable revenue stream for the successful service provider, making it an attractive opportunity for businesses looking to expand their service offerings in emotional support and counselling.

## Notice

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eff8622a-410a-4f91-a06a-790a51165ae2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2023 |
| Submission deadline | 24 Jun 2022 |
| Future notice date | Not specified |
| Award date | 11 Sep 2022 |
| Contract period | 1 Jan 2023 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 3 Jan 2023 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eff8622a-410a-4f91-a06a-790a51165ae2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eff8622a-410a-4f91-a06a-790a51165ae2
  3rd January 2023 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JAN165768
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.gmc-uk.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4.json.