---
title: "CSG - Expert Insight and advisory support"
ocid: "ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-07-21"
---

# CSG - Expert Insight and advisory support

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c383ad1-0d05-4613-a460-0266e84ec53c.json)

## Summary

The H M Revenue & Customs has awarded a contract for "CSG - Expert Insight and advisory support" to Gartner UK Ltd. The procurement process was carried out using a selective procurement method through a dynamic purchasing system. The contract value is £109,900 GBP, and the contract period is from 1st January 2023 to 31st December 2023.

This tender offers opportunities for businesses in the business services sector, particularly those specializing in executive research, insight, benchmarking data, and advisory services. Companies with expertise in customer service provision and operational delivery would be well-suited to compete. The location of the contract is in the United Kingdom, focusing on supporting HMRC's general Customer Service provision.

## Notice

To support the Director in this critical role the requirement is for an enterprise, executive advisory relationship and thinking partner. HMRC are procuring specialists in executive research, insight, and benchmarking data, as well as access advice, and networking from industry peers within the field of Customer Service provision. Support required will include specialist executive, insight, and advice to optimise both HMRC's general Customer Service provision and operational delivery. In addition, HMRC would expect to be able to access further additional resources through the relationship including: a wide range of Peer and Expert Practitioner research, enterprise thinking events and meetings, written and digital learning content.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab3d4f2d-88b2-462d-b2d3-49fcc703161e |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2023 |
| Submission deadline | 22 Dec 2022 |
| Future notice date | Not specified |
| Award date | 30 Dec 2022 |
| Contract period | 1 Jan 2023 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £109,900 |
| Lots value | Not specified |
| Awards value | £109,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GARTNER |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 21 Jul 2023 at 08:52 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab3d4f2d-88b2-462d-b2d3-49fcc703161e
- 17 Jan 2023 at 13:43 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab3d4f2d-88b2-462d-b2d3-49fcc703161e
- 17 Jan 2023 at 13:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab3d4f2d-88b2-462d-b2d3-49fcc703161e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab3d4f2d-88b2-462d-b2d3-49fcc703161e
  21st July 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/60d7b53a-bbc3-433f-88d7-3a4cc58b510e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a602fe55-e095-4db1-965a-260afbadba1c
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9779ab1d-e9b4-4222-85d0-9300b2a8b41c
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/94c8b3c9-7d21-4027-8187-bbfb82d9abe6

## Provenance

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