--- title: "Gloucestershire Mental Wellbeing Helpline" ocid: "ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097.json" source: "Contracts Finder" current_stage: "Tender" buyer: "GLOUCESTERSHIRE COUNTY COUNCIL" published: "2022-10-11" --- # Gloucestershire Mental Wellbeing Helpline Buyer: GLOUCESTERSHIRE COUNTY COUNCIL Current stage: Tender OCID: ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097.json) ## Summary The Gloucestershire County Council has initiated a tender process for a new remote open access service providing integrated support for adults experiencing mental health issues. The title of the tender is "Gloucestershire Mental Wellbeing Helpline" falling under the health services category. The service will be accessible to adults in Gloucestershire, with no referral required, available via telephone, web chat, and text. The procurement stage is currently in the tender period, ending on 22nd November 2022, with a contract period starting from 1st April 2023 until 31st March 2026. This procurement opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses in the health services and social services sectors are well-suited to compete for this tender. Gloucestershire County Council aims to establish a unique brand identity for the service and engage with key partners and stakeholders to raise awareness. The procurement method is an open procedure, allowing fair competition for interested businesses. ## Notice Gloucestershire County Council wishes commission a new remote open access service providing integrated support for adults experiencing mild-moderate mental health issues such as anxiety, low-mood, depression, and support for self-harm. This new Service will be accessible to all adults (i.e., those aged 18 year and above) resident in Gloucestershire and/or registered with a Gloucestershire GP, with no need for a referral, and will be accessed through a variety of methods (however telephone and web chat and/or text will be a minimum service requirement). Service Users will be able to remain anonymous if they wish. The core service model will include provision of: Non-judgemental, person-centred support via an open access remote helpline (telephone and web chat and/or text), providing emotional, listening, and practical support by trained advisers on a 'drop in' basis for the Target Audience (section 3 of this document), to help manage their presenting issues. For individuals presenting with actual self-harm or self-harm ideation this will include mechanisms to reduce harm such as wound care and alternative, less harmful ways of managing feelings, recognising triggers etc. Signposting to other sources of support where appropriate (local and national), based on the needs of the Service User. Access to a wide variety of online self-care tools and resources, including signposting to hard copies where online options are not accessible. The new Service must work alongside and (where appropriate) signpost into Gloucestershire's existing mental health services; and other sources of community-based support to ensure integrated care pathways. The Service will have its own unique brand identity (i.e., name, logo, and website) and the Provider must develop promotional and signposting materials, and engage with key partners, stakeholders, and community groups to establish partnerships and help raise awareness of the Service. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/63583fde-2a9d-44b4-8df5-52e111071c36 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Oct 2022 | | Submission deadline | 22 Nov 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2023 - 31 Mar 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GLOUCESTERSHIRE COUNTY COUNCIL | | Locality | GLOUCESTER | | Post town | Gloucester | | Postcode | GL1 2TH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK73 Gloucestershire CC | | Local authority | Gloucester | | Electoral ward | Westgate | | Westminster constituency | Gloucester | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services - 85312300 - Guidance and counselling services - 85320000 - Social services ## Release History - 11 Oct 2022 at 16:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/63583fde-2a9d-44b4-8df5-52e111071c36 - 11 Oct 2022 at 15:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8b796991-2333-4e71-8341-b57ca422e768 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/63583fde-2a9d-44b4-8df5-52e111071c36 11th October 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/8b796991-2333-4e71-8341-b57ca422e768 11th October 2022 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.gloucestershire.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c5857e5-5710-47e8-84fc-ae01bbc44097.json.