---
title: "TOPdesk Cloud Software"
ocid: "ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASTON UNIVERSITY"
published: "2026-01-05"
---

# TOPdesk Cloud Software

Buyer: ASTON UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9.json)

## Summary

Aston University, located in Birmingham, England, has awarded a contract for TOPdesk Cloud Software under a selective procurement process using a call-off from a framework agreement. This award, which is classified under IT services, involves 270 licensed operators on the TOPdesk Engaged package, including Ebbot Live Chat & AI Chatbot, for a total value of £127,182. The contract is set to commence on 1st November 2025 and will conclude on 31st October 2027. The buying organisation is progressing from the tender stage to award stage, with the procurement details being finalised by 5th January 2026. The primary location for delivery is the West Midlands, UK.

This procurement offers substantial opportunities for growth to businesses specialising in IT services, particularly those adept at software development and support. The suitability of this contract for SMEs and VCSEs implies that smaller and voluntary sector companies have a competitive edge in engaging with Aston University's IT service demands. Firms with innovative solutions in cloud-based platforms and automated chat services will find this contract particularly beneficial as it aligns with the current digital transformation trend in educational institutions.

## Notice

270 Licensed Operators on the TOPdesk Engaged package, for a 2-year contract term, including Ebbot Live Chat & AI Chatbot

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1028caed-9a0b-43e7-95fb-747073376d53 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2026 |
| Submission deadline | 1 Oct 2025 |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £127,182 |
| Lots value | Not specified |
| Awards value | £127,182 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTON UNIVERSITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 7ET |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Nechells |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jan 2026 at 14:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1028caed-9a0b-43e7-95fb-747073376d53

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1028caed-9a0b-43e7-95fb-747073376d53
  5th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c5861f5-bb11-4f9c-91dd-ed42e4f0e4b9.json.