---
title: "ID588 - Out of Hours Contact Centre - AWARD"
ocid: "ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ASPIRE HOUSING"
published: "2026-01-28"
---

# ID588 - Out of Hours Contact Centre - AWARD

Buyer: ASPIRE HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5

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## Summary

Aspire Housing has completed the procurement process for an Out of Hours Contact Centre provision. The contract, awarded to Orbis Protect, will commence in April 2026 and is set for a term of three years, with the possibility of a two-year extension. The procurement followed an open procedure, and the award stage concluded on 12th January 2026. This project falls within the call centre industry category (CPV code 79512000) and covers delivery locations including the United Kingdom and other international regions. The tender period ended on 17th December 2025, indicating the contract's readiness for implementation.

This contract presents significant business growth opportunities, particularly for companies specialising in call centre operations. While the award has been made, similar upcoming tenders may present opportunities for businesses experienced in providing comprehensive communication services. Companies of all sizes that can efficiently manage client interactions across diverse geographical regions would be well-positioned to compete in future similar tenders undertaken by Aspire Housing or similar organisations.

## Notice

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years, details of which are included in the enclosed documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4b4b8e62-6bed-46ad-bb10-31ab663f3a7a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2026 |
| Submission deadline | 17 Dec 2025 |
| Future notice date | Not specified |
| Award date | 12 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASPIRE HOUSING |
| Locality | N-U-L |
| Post town | Stoke-on-Trent |
| Postcode | ST5 0QW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Newcastle-under-Lyme |
| Electoral ward | May Bank |
| Westminster constituency | Newcastle-under-Lyme |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 28 Jan 2026 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4b4b8e62-6bed-46ad-bb10-31ab663f3a7a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4b4b8e62-6bed-46ad-bb10-31ab663f3a7a
  28th January 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c62d765-4523-4963-bd66-748319614de5.json.