---
title: "Patient Experience AI"
ocid: "ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "East Sussex Healthcare NHS Trust"
published: "2026-08-12"
---

# Patient Experience AI

Buyer: East Sussex Healthcare NHS Trust  
Current stage: Award  
OCID: ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360.json)

## Summary

East Sussex Healthcare NHS Trust procured an AI-enabled patient safety and experience platform. The requirement covers software and associated information technology services for capturing, analysing and supporting improvement in patients’ experiences and safety. It is classified as IT services, including consulting, software development, internet and support (CPV 72000000), and is treated as a goods procurement. The work is for the Trust and is delivered in Saint Leonards-on-Sea, East Sussex, at the Trust’s site on The Ridge. The procurement formed part of the Trust’s digital and patient-care technology requirements, rather than a general consultancy or standalone software development project.

The procurement is complete and was awarded on 5 August 2026 to Quantium Health Limited. The award value is £140,000, compared with an estimated procurement value of £105,000. The contract period runs from 7 September 2026 to 6 September 2029. The Trust used a selective procedure as a call-off from the Mid and South Essex NHS Foundation Trust Framework Agreement for Consultancy Solutions and Advisory Services. The tender submission deadline was 4 August 2026 at 12:00. The contract was awarded as a single requirement, with no separate lots recorded. The selected supplier is identified as a small or medium-sized enterprise.

This procurement indicates demand from an NHS trust for an integrated AI platform focused specifically on patient safety and patient experience. Suppliers best placed for a future requirement of this type would combine a proven healthcare software product with artificial intelligence, patient feedback and safety analytics, implementation support, and reliable ongoing technical assistance. Credibility would depend on demonstrating that the platform can operate in an NHS environment, turn patient and safety information into useful insight, and support practical service improvement. Experience working with healthcare organisations, handling sensitive patient-related information securely, and providing dependable support at organisational scale would strengthen a competing supplier’s position. Access to the relevant consultancy framework route would also be important.

## Notice

Purchase of an AI patient safety and experience platform Additional information: This is a call off contract from framework Mid and South Essex NHS Foundation Trust Framework Agreement for the Consultancy Solutions and Advisory Services (reference number: 2023/S 000-024003)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/06d5aa47-d776-4fdb-9e40-2b02ca3caafb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2026 |
| Submission deadline | 4 Aug 2026 |
| Future notice date | Not specified |
| Award date | 5 Aug 2026 |
| Contract period | 7 Sep 2026 - 6 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,000 |
| Lots value | Not specified |
| Awards value | £140,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Sussex Healthcare NHS Trust |
| Locality | SAINT LEONARDS-ON-SEA |
| Postcode area | Tonbridge |
| Postcode | TN37 7RD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Hastings |
| Electoral ward | Conquest |
| Westminster constituency | Hastings and Rye |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUANTIUM HEALTH LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Aug 2026 at 11:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/06d5aa47-d776-4fdb-9e40-2b02ca3caafb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/06d5aa47-d776-4fdb-9e40-2b02ca3caafb
  12th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c68f2c7-7a99-4ceb-9a03-dde3e22e7360.json.