---
title: "LGSS Unified Service Desk Software Replacement"
ocid: "ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "LGSS"
published: "2018-01-12"
---

# LGSS Unified Service Desk Software Replacement

Buyer: LGSS  
Current stage: Planning  
OCID: ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9

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## Summary

The LGSS (Local Government Shared Services) is currently in the planning stage for the procurement of a Unified Service Desk Software Replacement, aimed at standardising the IT Helpdesk services provided to approximately 20,000 users across various local government and healthcare facilities. This procurement falls under the IT services sector (CPV code 72000000) and will span the East Midlands and East of England regions. The engagement end date is set for 31 January 2018, with several documents published to outline the market engagement and software requirements, aiding potential suppliers in understanding the expectations.

This tender presents an excellent opportunity for businesses specialising in IT services, software development, and support solutions to expand their market presence. Companies that offer comprehensive helpdesk and customer support platforms, as well as those equipped to provide tailored IT consulting, will be particularly well-suited to compete. By engaging with LGSS, businesses can not only participate in a significant contract but also enhance their visibility within the local government and healthcare sectors, paving the way for future collaborations and growth.

## Notice

LGSS, is the shared services venture for partners Cambridgeshire County Council (CCC), Northamptonshire County Council (NCC), and Milton Keynes Council (MKC). LGSS IT currently run multiple IT Helpdesks providing support to some 20,000 end users across multiple local government and Healthcare sites using a mix of Helpdesk call recording software. LGSS wish to explore the market options/solutions that are available to enable the implementation of a standardised system across all of the Helpdesks. Please see the attached documentation for details of our requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a7a0e6c3-bc8e-4e86-85dd-d50cad96ef35 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2018 |
| Submission deadline | Not specified |
| Future notice date | 31 Jan 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LGSS |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB3 0AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Castle |
| Westminster constituency | Cambridge |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 12 Jan 2018 at 10:31 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/a7a0e6c3-bc8e-4e86-85dd-d50cad96ef35

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a7a0e6c3-bc8e-4e86-85dd-d50cad96ef35
  12th January 2018 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3f8ee8d0-942e-43a9-b5ce-e6da29818057
  LGSS Unified Service Desk Replacement Soft Market Test Document
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9802632c-015c-4f53-ab26-5e1eb0970056
  LGSS Unified Service Desk Software Requirements

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9c8edd7b-e2fc-4055-bb02-ec5393f317d9.json.