---
title: "IT Helpdesk"
ocid: "ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
published: "2026-04-30"
---

# IT Helpdesk

Buyer: KENT COMMUNITY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1.json)

## Summary

The procurement process, initiated by Kent Community Health NHS Foundation Trust, concerns the provision of IT Helpdesk services, specifically for helpdesk and support services under the CPV code 72253000. The procurement follows a selective method, described as a call-off from a framework agreement, indicating a targeted and efficient procurement strategy. This award stage was finalised on 24th April 2026, with the contract running from 1st April 2026 to 31st March 2027. The procurement stage is currently at the award phase, with the initial tender period ending on 31st March 2026. The services will be provided in Ashford, England, with Kent Community Health NHS Foundation Trust located at Trinity House, Eureka Park, bearing the postal code TN25 4AZ.

This tender presents a significant opportunity for business growth, especially for companies in the IT support industry. Bytes Software Services Limited, a large-scale company, has already been awarded the contract, demonstrating the competitive nature and potential for substantial business activity. The contract, valued at £65,000 GBP for the services procured, offers a lucrative opportunity particularly suitable for SMEs interested in furthering their reach within the healthcare sector. Moreover, businesses providing comprehensive helpdesk and support services can leverage similar opportunities by engaging in selective procurement methods offered via framework agreements, enabling stable and recurring revenue streams.

## Notice

TopDesk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1f48d7b3-9b02-43e3-9896-9ae5c9dc922d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2026 |
| Submission deadline | 31 Mar 2026 |
| Future notice date | Not specified |
| Award date | 23 Apr 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | Not specified |
| Awards value | £325,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COMMUNITY HEALTH NHS FOUNDATION TRUST |
| Locality | ASHFORD, |
| Post town | Tonbridge |
| Postcode | TN25 4AZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Ashford |
| Electoral ward | Goat Lees |
| Westminster constituency | Ashford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 30 Apr 2026 at 05:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1f48d7b3-9b02-43e3-9896-9ae5c9dc922d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1f48d7b3-9b02-43e3-9896-9ae5c9dc922d
  30th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d088cc0-5fff-477b-aa2b-fe9b357cd2d1.json.