--- title: "Desk Side Support Service 2020-2023" ocid: "ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SOUTH DOWNS NATIONAL PARK AUTHORITY" published: "2019-10-17" --- # Desk Side Support Service 2020-2023 Buyer: SOUTH DOWNS NATIONAL PARK AUTHORITY Current stage: Tender OCID: ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8.json) ## Summary The South Downs National Park Authority is currently conducting a procurement process for the "Desk Side Support Service 2020-2023". This service falls under the computer-related services category and will be delivered across five offices located in the South Downs National Park, specifically aiming to support approximately 185 users. The procurement is at the tender stage, with the tender period closing on 21st November 2019. The estimated contract value is between £170,000 and £200,000, and the contract period is set to commence from 1st July 2020 and conclude by 30th June 2023. This procurement is being processed through an open procedure to encourage wide participation. This tender presents significant opportunities for businesses specialising in IT support and consultancy services, particularly those equipped to deliver 1st and 2nd line support in a diverse technical environment. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the open nature of the procurement, which favours competitive engagement. Companies with the capability to provide support for various technologies, including but not limited to Windows, Apple devices, and VoIP systems, would be well-suited to compete for this contract and potentially expand their client base within the public sector. ## Notice To provide an on-site desk side engineer who can provide 1st and 2nd line support to approximately 185 users across a number of different technologies at five different offices located in the South Downs National Park during standard business hours. The technical environment to be supported includes, but is not limited to, Windows; MS Office; MS Exchange; MS Project; MS Visio; thin client terminals; Windows laptops; Apple Macs; Apple & Android tablets; smartphones; VoIP and video conferencing. SDNPA's business applications are predominantly accessed via, or run on, servers remotely located at another supplier's data centre and SDNPA users access the environment using remote desktop technology. Additional information: An Invitation To Tender is now live on SDNPA's In-tend portal. You can see more details by accessing the portal through the following link https://in-tendhost.co.uk/southdowns/aspx/Tenders/Current If you think you might be interested in submitting a tender, you can register on the site and then download the ITT documents. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55c85a11-97e3-4615-967a-ec0bba036749 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Oct 2019 | | Submission deadline | 21 Nov 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Jun 2020 - 30 Jun 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH DOWNS NATIONAL PARK AUTHORITY | | Locality | WEST SUSSEX | | Post town | Guildford | | Postcode | GU29 9DH | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ27 West Sussex (South West) | | Local authority | Chichester | | Electoral ward | Midhurst | | Westminster constituency | Arundel and South Downs | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services ## Release History - 17 Oct 2019 at 10:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/55c85a11-97e3-4615-967a-ec0bba036749 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/55c85a11-97e3-4615-967a-ec0bba036749 17th October 2019 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/southdowns/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/southdowns/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d1fd89f-f614-4e2b-8aeb-281ecff5e2b8.json.