---
title: "Transformation of Customer Participation in Co-Delivery of Services"
ocid: "ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2017-03-27"
---

# Transformation of Customer Participation in Co-Delivery of Services

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c

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## Summary

The WATER SERVICES REGULATION AUTHORITY has recently completed the tender titled "Transformation of Customer Participation in Co-Delivery of Services". This procurement falls under the Business and management consultancy services category and was conducted using an open procurement method. The tender period concluded on 14 December 2016, with the contract period starting from 3 January 2017 and ending on 31 March 2017. The project is based in the West Midlands and London, UK, focusing on enhancing customer participation in the water sector's service delivery.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) specialising in business consultancy and customer engagement strategies. Companies well-versed in co-creation and customer service frameworks will find this tender a potential avenue for business growth, especially those that can provide innovative solutions to enhance customer participation within the water industry.

## Notice

The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by: * identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; * identifying how the frontier could be shifted further; * setting out a framework for customer participation in the co-delivery of solutions in the water sector; and * setting out a framework for assessing it and challenging companies at the next price review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2017 |
| Submission deadline | 14 Dec 2016 |
| Future notice date | Not specified |
| Award date | 21 Dec 2016 |
| Contract period | 3 Jan 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £53,005 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORPORATE CULTURE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79410000 - Business and management consultancy services

## Release History

- 27 Mar 2017 at 12:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6
- 2 Mar 2017 at 18:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/23d2ffa1-51f5-4283-8bff-c0d3ad0fc0e6
  27th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/51496ec5-cc3e-4b21-91fc-a1d3d4a73c84

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d23f801-5829-4a0c-a4d5-f2d092f1407c.json.