---
title: "Sparkcentral Solution for Customer Service on Social Media (con_16530)"
ocid: "ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2022-10-04"
---

# Sparkcentral Solution for Customer Service on Social Media (con_16530)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c

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## Summary

The Department for Education in England has awarded a contract for a Sparkcentral Solution for Customer Service on Social Media. The procurement method was a competitive quotation process below the threshold value. The contract period is from July 24, 2022, to July 23, 2023. The total value of the contract is £20,235.29. The buying organisation is the Department For Education located in Manchester, England. The main procurement category is goods.

This tender awarded to Hootsuite Inc creates an opportunity for businesses, particularly those offering software packages and information systems. Small and medium enterprises (SMEs) are suitable to compete based on the procurement's suitability criteria. Businesses interested in providing solutions for social and messaging engagement on platforms like Twitter should consider this opportunity. The contract presents a chance for growth and collaboration in the field of customer service technology innovations.

## Notice

Sparkcentral solution for social and messaging engagement. Enabling Customer Services to answer queries on twitter and other messaging applications.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb531b3f-e93e-4c49-8a8e-95efd991e46a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2022 |
| Submission deadline | 17 Jul 2022 |
| Future notice date | Not specified |
| Award date | 23 Jul 2022 |
| Contract period | 23 Jul 2022 - 23 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,235 |
| Lots value | Not specified |
| Awards value | £20,235 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 2WD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOOTSUITE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 4 Oct 2022 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb531b3f-e93e-4c49-8a8e-95efd991e46a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb531b3f-e93e-4c49-8a8e-95efd991e46a
  4th October 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-education/about/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d280076-e652-4cd3-83c1-7851e5227e8c.json.