---
title: "Variation to Contract - ITSM Service desk Tool"
ocid: "ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2021-04-27"
---

# Variation to Contract - ITSM Service desk Tool

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986.json)

## Summary

The most recent procurement process involves the Competition and Markets Authority (CMA) seeking to extend a contract for an ITSM (IT Service Management) Service Desk Tool for a further 12 months. This contract, initially valued at £15,800, is categorised under services related to license management software. The contract period commenced on 26 April 2021 and will conclude on 11 February 2022. The procurement method used was selective, operating via a call-off from a framework agreement, with the tender process completed on 15 February 2021, at the address located in London (E14 4QZ).

This tender presents an opportunity for small and medium-sized enterprises (SMEs) that specialise in IT service management and software solutions, particularly those experienced in delivering customer-centric tools and platforms. Companies capable of enhancing existing IT infrastructures and transitioning support services from reactive to proactive models would find this contract particularly pertinent. The inviting of a single supplier indicates that the CMA is looking for a dedicated partnership that could foster significant advancements in their IT service delivery.

## Notice

Variation - option within the contract to extend by 12 months. The CMA wishes to engage with a single supplier to work with and deliver step changes in our current IT Service Management model. This particular element is to implement a best in class ITSM tool to enable a better customer experience for our Business users and help to transfer from a reactive to a proactive support environment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/abb67d7c-eb3e-49de-bb80-10d874467017 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2021 |
| Submission deadline | 15 Feb 2021 |
| Future notice date | Not specified |
| Award date | 1 Feb 2019 |
| Contract period | 25 Apr 2021 - 11 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,800 |
| Lots value | Not specified |
| Awards value | £60,920 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 27 Apr 2021 at 08:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/abb67d7c-eb3e-49de-bb80-10d874467017
- 4 Feb 2019 at 10:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb5ae966-6264-4acf-859d-25046ff12566

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/abb67d7c-eb3e-49de-bb80-10d874467017
  27th April 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/eb5ae966-6264-4acf-859d-25046ff12566
  4th February 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d3775ed-9ad4-4c69-b0a6-1471b014a986.json.