---
title: "Provision of Contact Centre Solution"
ocid: "ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST"
published: "2026-06-10"
---

# Provision of Contact Centre Solution

Buyer: TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8

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## Summary

The Tees Esk and Wear Valleys NHS Foundation Trust has successfully completed a procurement process for the "Provision of Contact Centre Solution," which falls under the telecommunications system category (CPV code 32524000). This contract, which involves a cloud-based contact centre covering Crisis and Information services, has an awarded value of GBP 226,800. The procurement method was selective, conducted as a call-off from a framework agreement. The contract will be carried out in the North East of the United Kingdom, starting from 27th May 2026 and concluding on 26th May 2029. The tender process, which was in the 'award' stage as of 10th June 2026, has resulted in the contract being awarded to British Telecommunications PLC, a large-scale supplier based in London.

This tender presents an opportunity for businesses specialising in telecommunications systems, particularly those experienced in providing cloud-based contact centre solutions. Although it has been awarded, similar future opportunities may arise as part of ongoing procurement frameworks. Companies capable of delivering comprehensive solutions involving Voice SIP, call storage, and dedicated support for agents and administrators would be well-suited for such opportunities. By aligning with the capabilities and requirements expected by large NHS trusts, businesses can position themselves advantageously for potential future tenders within the healthcare and public sector domains.

## Notice

Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa6dd44a-605a-4665-81fe-18f2f36fa649 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jun 2026 |
| Submission deadline | 4 Mar 2026 |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 26 May 2026 - 26 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £226,800 |
| Lots value | Not specified |
| Awards value | £226,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEES ESK AND WEAR VALLEYS NHS FOUNDATION TRUST |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL2 2TS |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Brinkburn & Faverdale |
| Westminster constituency | Darlington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 10 Jun 2026 at 15:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa6dd44a-605a-4665-81fe-18f2f36fa649

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa6dd44a-605a-4665-81fe-18f2f36fa649
  10th June 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-9d38196f-7fa4-44a4-a401-424e49aba2a8.json.